Senior Manager Account Management Banking

Lead account management strategy at Questbank using client experience, operational risk, and performance leadership in a hybrid environment with three office days.

The Senior Manager, Account Management directs performance, strategy, and operational risk for the function. You will lead Managers and support superior client outcomes through coaching, measurable targets, and service oversight. The work spans banking transactions, escalations, compliance, and process improvement.

Key Responsibilities:

• Shape account management strategy, priorities, processes, and measurable targets
• Lead and mentor Managers, Supervisors, and Account Management Specialists
• Oversee client complaints, escalations, disputes, and formal investigations
• Manage service metrics across phone, live chat, and email
• Partner with teams to mitigate risk and improve processes

Requirements:

• Eight to ten years in banking customer service or operations
• Five years developing, leading, and coaching professionals and managers
• Experience with money movement, credit cards, or mortgages preferred
• Post-secondary business, finance, economics, or related education preferred
• Strong analytical and professional communication skills

Bring banking operations, compliance, client service, and leadership expertise to Questbank’s high-volume account management function.