Senior Genesys Cloud Ai Consultant

Genesys Cloud AI expertise defines this full-time consulting role at Miratech, supporting enterprise contact center solution evaluation and validation. Translate requirements into practical designs.As a Senior Genesys Cloud PS Consultant, you will combine business consulting, platform expertise, and technical validation. You will work with business stakeholders, contact center operations, and technical teams. Your work covers knowledge management, agent assistance, interaction summarization, and virtual agents.Key Responsibilities:
Lead discovery workshops with stakeholders and contact center teamsAssess Genesys Cloud AI capabilities, limitations, and integration gapsDesign AI-powered contact center solutionsConfigure features, build prototypes, and test proof of conceptsPresent assessments, recommendations, findings, and risksRequirements:
Seven or more years in enterprise consulting or contact center transformationHands-on Genesys Cloud CX configuration and implementation experiencePractical experience with Genesys Cloud AI capabilitiesAbility to translate requirements into validated solution designsEligibility for Government of Canada security clearanceApply Genesys Cloud CX, AI validation, and stakeholder management expertise to enterprise contact center consulting at Miratech.
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