Manager Site Operations

Who We Are
KNAPP brings new technology to warehouse automation.KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple.What You Get To Do
Be the customer-facing voice for Knapp Inc. You are responsible for all communication between our Customer and your team and the Director RBS Operations. You will attend all production meetings and manage the communication in such a way that our Customers would feel engaged with you and your site team and would see the value we bring to their organization. You are responsible for developing a budget with the Director RBS Operations and then managing that budget with our Customer as deemed necessary. It is critical that you and your team treat our Customer with respect and that you and your team always act in a professional manner. Through your on-site leadership team, you will be responsible for the development, implementation, and day-to‑day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems, and storage and picking systems installed at our Customer’s locations. This also includes being responsible for building and maintaining customer relationships at our Customer site(s) understanding and leading our preventive and predictive maintenance programs, following all SOP’s, Safety Policies, etc. You will make sure your leadership team identifies the appropriate time to escape the issues in compliance with the agreed-upon escalation procedures.Leadership Overview
Provide strategic leadership and guidance to Resident Site Engineering Manager and teamCarry out leadership responsibilities in accordance with the organization's policies and applicable lawsPerform ultimate site supervision and leadershipOversee candidates in the process of interviewing, hiring, and training of potential site teamPlan, assign, and direct workBe responsible to appraise performance of first level management teamReward and disciplining employees as the leader of the leadership teamAddress complaints and assist in providing appropriate resolutions as and when neededJob Summary
Lead and manage a team to provide first-class maintenance;
support in the operation and maintenance of automated storage and retrieval systems, and storage and picking systems, as installed at our Customers locationReporting to the Director RBS Operations, the Site Operations Manager will be eager and determined to succeed, through leadership with regards to responsiveness and service for the CustomerCreate a safety culture in all activities undertaken by you and your site teamEssential Functions and Responsibilities
Provide excellent customer service to strengthen Knapp’s reputationProvide value that our Customer can see and understandGain a positive reputation by providing a rapid and effective supportManage site budgets and associated commercial activitiesOversee tasks by developing team skillsets to ensure delivery of defined Service Level Agreements (SLA)Oversee, as an on‑site representative, all system improvements and installationsOversee all training requirements, both technical and regulatoryMentor, coach, teach and develop on‑site staff and resourcesIncrease the scope and efficiency of Knapp’s support solutionsBe an effective manager focused on team developmentProvide guidance to your team to work against timeframes to complete reactive repairsInteract with the on‑site and off‑site management keeping them informed of local issues and successes and addressing all concerns in a professional mannerProvide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessmentsProvide monthly summary and detailed reports covering commercial and technical activitiesImprove the service level and optimize resource utilization through adoption of industry best-practicesManage through direct reports the provision of quality support and maintenance services of all live information systemsPlan and implement system security policyManage through direct reports the daily activities of all personnelAppreciate and value cultural diversityPromote alignment of Material Handling Equipment (MHE) maintenance objectivesResolve any resourcing issues beyond the Resident Site Manager’s control or responsibilitiesChampion internal Maintenance Team review meetingsManage process improvements to ensure that the delivery of services increases customer satisfactionEnsure that the Maintenance Team maintains an excellent level of customer satisfaction while providing reasonable level of commercial returnDevelop and manage maintenance budgets and cost projectionsProvide management of the supply chain and, in particular, ensure the cultural alignment of sub‑suppliersProvided leadership in the management of maintenance interfacing with Knapp’s nominated supplier(s) and sub‑supplier(s)Ensure that every team member fully understands the commercial implications of any decision they makeAccountable for Quality, Health, and Safety within the maintenance scopeMonitor and update the MHE risk registerContinually assess and fulfil the supplier's resource requirementsResponsible for the production and maintenance of the MHE Planned Preventative Maintenance (PPM) work schedulesAssist with the identification and monitoring of the MHE Maintenance Team’s interfacesLiaise with the Customer’s Operations Shift Managers & supplier's First Line Managers to ensure a safe and an efficient management of the MHE scope of workAssess and report MHE progress and attendance at the meetingsAssist the MHE Quality Assurance (QA) and HSE adviser with verifying adherence to all relevant standards and proceduresApprove revised MHE documents, drawings and correspondence prior to their issueManage MHE and the Maintenance Cost Plan (MCP)Monitor progress of associated sub‑suppliersEnsure timely supply of the MHE maintenance hardwareAssist with MHE Quality, Health, and Safety within the MHE maintenance scopeContinue the MHE Health and Safety FileAccountable for the ultimate correctness and proper allocation of all spares inventoryServe as the custodian of the site escalation and grievance procedures related to the MHE maintenance scopeParticipate in work‑related performance training and individual improvement programsPerform other duties as required that are commensurate with the roleResponsible for responding to and addressing emergency callsWhat You Have
Authorization to work in CanadaPassport or ability to obtain passportWork on weekends and/or overtime as requiredProfessional office etiquette is required at all timesOccasional travel requiredPhysical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching over‑head, lifting between 50-100 pounds, and readingKNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug‑free workplace policy is required. All candidates will be subject to drug‑screening in accordance with the policy and will be expected to remain drug‑free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during off-hours.
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