Client-Facing Ediscovery Case Manager
Array Canada ULC
Serve Array clients through eDiscovery case management, workflow guidance, and proactive communication. This client-facing position supports matters from initial intake through project completion.As a Client-Facing eDiscovery Case Manager, you will act as the primary contact for assigned matters while coordinating technical workflows. You will advise on platform capabilities and best practices, troubleshoot issues, and align internal Services Delivery teams. The position emphasizes client satisfaction, documentation, and reliable execution.Key Responsibilities:
Serve as primary contact for assigned eDiscovery mattersAdvise clients on workflow strategies, platform capabilities, and best practicesCoordinate technical teams, tasks, handoffs, and workflow issue resolutionPerform searches, batching, productions, processing, and workspace setupIdentify process gaps and opportunities for operational improvementRequirements:
Five or more years in eDiscovery case management or client servicesStrong client-facing communication and relationship management skillsExcellent analytical and problem-solving abilitiesExperience managing complex deadline-driven client projectsAbility to travel up to 10% and support client needs when requiredUse eDiscovery case management, client communication, and RelativityOne workflow skills to support Array’s legal services clients.
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Serve as primary contact for assigned eDiscovery mattersAdvise clients on workflow strategies, platform capabilities, and best practicesCoordinate technical teams, tasks, handoffs, and workflow issue resolutionPerform searches, batching, productions, processing, and workspace setupIdentify process gaps and opportunities for operational improvementRequirements:
Five or more years in eDiscovery case management or client servicesStrong client-facing communication and relationship management skillsExcellent analytical and problem-solving abilitiesExperience managing complex deadline-driven client projectsAbility to travel up to 10% and support client needs when requiredUse eDiscovery case management, client communication, and RelativityOne workflow skills to support Array’s legal services clients.
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