Cloud Contact Center Migration Architect

1200 Accenture Inc Company

Lead cloud contact center migration architecture for Accenture Song, assessing legacy Avaya, Genesys, and Cisco platforms. Shape modern CCaaS roadmaps.This senior client-facing role guides complex contact center modernization from legacy platforms to cloud-based solutions. You will define target and transition architectures, recommend lift-and-shift, re-platform, or re-architecture approaches, and design omnichannel experiences. Responsibilities include migration planning, requirements translation, Agile estimation, and delivery leadership.Key Responsibilities:
Assess Avaya, Genesys, and Cisco contact center platformsRecommend lift-and-shift, re-platform, and re-architecture strategiesDefine migration roadmaps and transition-state architecturesTranslate requirements into epics, stories, and solution designsManage onshore and offshore teams throughout project lifecyclesRequirements:
Seven-plus years designing CCaaS or cloud contact center solutionsFive-plus years delivering large-scale transformation or migration programsThree-plus years executing legacy-to-cloud contact center migrationsThree-plus years designing omnichannel customer service solutionsThree-plus years integrating CRM and workforce management systemsApply migration strategy, cloud architecture, and delivery leadership to modernize enterprise contact centers for Accenture Song clients.
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