Local Client Manager - Vancouver

Handling general enquiriesMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.The Opportunity
A LCM maintains strong business relationships with Maersk’s Strategic Accounts and is responsible for YoY growth across the Maersk product and services portfolio. LCM’s offer transportation and logistics solutions that add value to the client’s business, while managing client expectations, and delivering positive results to Maersk.Key Responsibilities
YoY Portfolio GrowthManagement of client’s strategic initiativesEntry point to customer for all levels of the client organizationSelling new and additional integrated logistics services including but not limited to: Supply Chain Management & Value Added (VAS) services, Ocean freight, FCL and LCL, Domestic Ground Freight, Airfreight, Transload / Warehousing, and Customs House Brokerage.Monitor profitabilityContract renewal negotiationsLiaison between Customer and Origin as needed / as escalation point (primarily handled by the PM)Problem solvingSales Systems familiaritySpecial account handling when neededHandling general enquiriesLiaise with Program Management on strategic issuesTravel with client when mutually beneficialResolve large and/or complex issues/problemsManage by influence resources that do not report to this position (e.G., Program Manager;
Logistics Specialist;
Customer Service teams)It is the aim of management to utilize the GCM to gain synergy between all operating systems, finance and business development groups within Maersk. In addition to gathering resources and coordinating developments within our own company, the GCM must communicate on many levels within the client’s organization, often from front line customer service people up to CEO level.LCMs may handle more than one account or be available to act as a sales specialist for the Maersk sales organization.Comply with all Federal, Provincial and Local legal requirementsMaintain technical and professional proficiencyAttend classes or educational workshopsReview professional publicationsWe are looking for
Education and ExperienceBachelor’s degree or equivalent work experienceIndustry diplomas or certificates (i.E. CIFFA or CITT) would be preferred, but is not requiredMinimum 8 years of experience in international freight forwarding or supply chain/ logistics, or shipping industriesStrong analytical and problem solving skills;
results and details oriented personality;
organizational skillsAdvanced computer literacy and ability to efficiently operate standard office equipmentGood communication (both oral and written) and interpersonal skills are required;
ability to work under pressure;
team playerAbility to work under pressure and provide guidance to staffStrong problem solving skillsPC skills (Word, Excel, PowerPoint, Outlook)Technical Skills And Competencies Required
Ability to make decisions in the absence of managementExcellent communication skillsExcellent conflict resolution and problem solving skillsA well organized and self-directed individual who is a team player.Ability to train, coach, evaluate and mentorStrong and current knowledge of technology platforms, MS Office products, and ability to quickly adapt to new softwareWhat We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professionalteams in an environment where you will be valued, recognized and well rewarded.You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.Salary:
$110,000.00 - $130,000.00 CAD + SIP (Sales Incentive Plan)Benefits:
MedicalDentalVision care benefitsGym membership reimbursementCompany phoneCompany VehicleRRSP matching after 1 yearTuition reimbursementThe above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.Notice to applicants applying to positions in Canada
You must have valid Canadian work AuthorizationMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing View email address on ca.hrm.tc.
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