Area Director of Operations

Job Responsibility:

The Obsidian Group Inc. | Area Director of Operations

About Us: Obsidian Group Inc. is a management company focused on developing, marketing, and managing hospitality and real estate interests. We are one of Canada's leading, fastest growing and most progressive hospitality companies. We love hospitality, and as a restaurant Franchisor, we are rapidly growing our restaurant outlets across Canada. Our passion for hospitality can be experienced in any of our franchise outlets whether it be Chuck's Roadhouse, Crabby Joe's, or Coffee Culture. Come work for us and join a passionate team of professionals who share an entrepreneurial spirit, providing dedicated service to our franchisees, while helping them drive profitability.

Core Values:

Results Oriented - Productive, efficient, committed, driven, hardworking, focused, responsible, accountable, reliable, time management, consistency, attention to detail

Problem Solver - Active listener, effective communicator, identify problems, provide solutions, adaptable, decision-maker, creative

Team Player - Honest, responsible, reliable, good communication, positive attitude, self-aware, helps to improve teammates, always do the right thing

Loyal - Protects interest of the company at all times, supportive, dedicated, appreciative, committed, passionate, respectful

Growth Oriented - Company growth, personal growth, embraces challenges, persistent, continuous learner, motivated, resilient

Key Responsibilities:

• Manage restaurant openings, by developing short- and long-term goals and implementing strategies to achieve targets.
• Ensure that all dealings with franchisees, suppliers and manufacturers are according to the franchise manuals and franchise agreement.
• Ensure that high quality food and exceptional guest service is delivered in a clean and pleasant atmosphere in all units.
• Report on food handling and sanitation on all units.
• Ensure proper staffing levels are always upheld.
• Ensure that all franchisees always purchase products from authorized suppliers only.
• Ensure all units always have proper management structure.
• Ensure that all units always comply with all liquor laws and that all employees and franchisees are smart serve certified.
• Supervise the Chuck's Roadhouse Bar & Grill system (specification, marketing and operations manual) and make recommendations for improvements from time to time.
• Restaurant inspections at all franchise units including written notes for the file.
• Produce regular reports concerning the activity and quality standards of the franchisees.
• Responds to, investigates and follows up on verbal and written enquiries and complaints.
• Ensure all manuals are always up to date for all units.
• Assist in monthly and spot check inventory.
• Ensure that minimum merchandise inventory is always maintained.
• Establish, maintain and build guest counts in all franchised or corporate units.
• Oversee and assist the franchisees, their staff and Operations staff during restaurant openings, directing the training and development of staff.
• Monitor hiring, orientation, training and development of all employees.
• Conduct and co-ordinate restaurant takeovers.
• Ensure that all repairs and maintenance are completed on time and all units operate properly.
• Prepare, recommend and monitor district sales budgets for existing and projected restaurants. You will be responsible for achieving these targets and performance against these projections will be reviewed monthly.
• Review the financial status and report on all units including financial statements and ensure that all units are profitable and if not, develop action plans to improve the situation and trend.
• Ensure that all franchisees develop action plans on problem units with proper marketing to increase sales and profits.
• Assist with menu development, as requested.
• Follow up on all issues as required.

Who you are:

A team player capable of cultivating productive working relationships across the company and with our Franchisees and Partners.

Dynamic Leader who can articulate the company vision and goals clearly inciting passion in your team.

Someone who exhibits sound judgment with the ability to prioritize and make decisions .

You have a solid financial acumen , enjoy reading P&L statements, and creating new ways to drive profitability .

A problem solver with a resourceful , can-do attitude , who believes there is a solution for every problem.

Able to thrive in a fast-paced environment .

Energetic and eager to tackle new projects and ideas.

What you Bring:

• Minimum of 5 years' experience in operations management in hospitality industry.
• Proven track record of expanding and supporting new business and regional markets
• Proven track record of improving operational efficiency and effectiveness
• Experience building feedback and communication tools for monitoring and measuring business group success metrics, stakeholder satisfaction and other KPIs
• Proficient in Microsoft Office Suite
• Strong leadership skills with the ability to inspire and motivate a diverse team
• Excellent communication, negotiation, and interpersonal skills
• Strategic thinker with strong analytical and problem-solving abilities
• Experience in Franchise Operations an asset
• Experience in the Hospitality Industry
• This role is in the Kingston, Ontario area

Location and Commitment:

• Full-time
• Tuesday - Saturday
• Office Hours Flexibility (start and end times) between 8AM - 7PM
• Able to travel to Franchise Locations across Canada

What We Offer:

• Competitive salary and benefits package
• Car and Cell Phone Allowance
• Expense Reimbursement Program including Professional & Designation Fees
• Opportunities for professional growth and advancement

A connected and supportive work environment

A company that prioritizes supporting community-based initiatives and supports employees who want to partner with community-based organizations like hospitals, fundraisers, sports teams and special local groups

The chance to be a part of a fast-growing company that is making a difference in the hospitality industry

Diversity, Equity & Inclusion: Obsidian Group Inc. is committed to Diversity, Equity and Inclusion. We welcome all qualified applicants to apply including individuals with disabilities. Accommodation is available on request for candidates taking part in all aspects of the recruitment and selection process.

How to Apply: Interested candidates should submit a cover letter and resume through the Glassdoor or Indeed Application Portal.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: On the road