Air Canada Contract Performance Analyst

Shape Air Canada contract performance through partner oversight, invoice alignment, and operational and financial KPI management.Reporting to the Director, SP - Inflight Catering & Product, this position serves as Air Canada’s primary point of contact for assigned partner agreements. You will oversee contract compliance, Statements of Work, Work Orders, disputes, change orders, and service performance. Collaboration with Finance and operational teams supports reliable reporting and issue resolution.Key Responsibilities:
Oversee operational and financial performance of assigned partnersAct as primary Air Canada contact for executed agreementsConduct annual internal and external contract reviewsAlign SLAs and KPIs with business strategy and executionFacilitate partner issue resolution and improvement action plansRequirements:
Minimum 12 months in accounting, operations, or relationship managementAccounting or finance degree, or relevant experienceAbility to manage ambiguity and influence without formal authorityExperience preparing senior-level reports and presentationsFamiliarity with Transport Canada Aviation regulations and normsUse contract governance, partner relationships, KPI alignment, and aviation knowledge to support Air Canada’s procurement performance.
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