Print Services Analyst

At Iconic POS, our journey began in 2015 with a simple mission to help a merchant optimize their Point of Sale (POS) systems. Through years of hands-on experience across diverse industries, we gained deep expertise in POS implementation and business technology solutions. Along the way, we identified a common challenge faced by merchants: payment processing services often lacked transparency and included hidden costs. Today, creating meaningful value for our clients while making a positive impact remains at the heart of everything we do.

Iconic POS offers a comprehensive suite of business solutions, including transparent payment processing services, cloud-based and traditional POS systems, IT infrastructure and support services, and business consulting. We proudly support businesses across a wide range of industries, including retail, restaurants, grocery stores, salons, and service-based organizations. Our commitment to innovation, customer success, and operational excellence enables us to provide technology-driven solutions that empower businesses to grow, streamline operations, and achieve long-term success.

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Reporting to the Technical Operations Lead, we are looking for a motivated and customer-focused ‘Print Services and Point of Sale (POS) Analyst’ with 2-3 years of relevant experience. The ideal candidate will be responsible for handling daily print jobs, coordinating with customers, and providing Point of Sale (POS) system demonstrations to potential and existing clients. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

Print Operations & Order Management

• Work closely with the Technical Operations Lead, Solutions, and Sales team to support customer projects and operational requirements.
• Collaborate closely with the UI/UX Designer to gather customer requirements and coordinate the creation of print materials, marketing collateral, branding assets, digital content, and POS-related designs. Ensure all deliverables meet customer specifications, quality standards, and project timelines while managing revisions and approvals as needed.
• Manage daily print production schedules to ensure customer orders are completed accurately and delivered on time.
• Prepare accurate quotations and pricing based on customer requirements and project specifications.
• Obtain customer approval of design proofs before proceeding with production, and perform quality inspections throughout the production process to ensure finished products meet company and customer standards.
• Assist customers by recommending suitable print and signage materials, finishes, sizes, and production options based on their needs and budget.
• Operate and maintain small-format and large-format printers, finishing equipment, and other print production machinery.
• Ensure all completed print materials meet company quality standards and customer expectations before dispatch.
• Coordinate outsourced print, design, and technology services when customer requirements cannot be fulfilled internally. Obtain vendor quotations, prepare customer pricing, secure order approvals, manage production timelines, coordinate delivery, and process payments while serving as the primary liaison between the customer and third-party vendors to ensure quality, timely completion, and customer satisfaction.
• Process customer orders, create customer accounts, and handle payments using the company’s point-of-sale or order management system.
• Coordinate order pickup, shipping, or delivery with customers and third-party couriers when required.
• Monitor inventory of printing materials and supplies, reporting replenishment needs as necessary.
• Perform quality checks on printed materials.
• Support operational efficiency and process improvements.
• Maintain a clean and organized work area and equipment
• Monitor inventory of printing materials and supplies, reporting replenishment needs as necessary.

Customer Communication & Service

• Communicate professionally with customers regarding print requirements, pricing, timelines, revisions, and delivery schedules.
• Provide accurate information about company products, printing services, and available solutions.
• Respond to customer inquiries through phone, email, and other communication channels in a timely and professional manner.
• Handle customer concerns or complaints professionally and coordinate with management for resolution when necessary.

Administrative & Documentation Duties

• Maintain records of orders, customer communications, invoices, and service requests.
• Handle customer calls, inquiries, and follow-ups.
• Coordinate schedules for meetings, demos, and project activities.
• Prepare operational reports and documentation.
• Maintain confidential and organized customer and business records.
• Maintain cleanliness and organization of the work area and printing equipment where applicable.

Requirements

• Minimum 2-3 years of experience in printing services, customer handling, retail technology, or POS support.
• Good communication and interpersonal skills.
• Confidence in giving presentations and demonstrations to customers.
• Basic understanding of POS systems and retail operations is preferred.
• Ability to multitask and work under pressure.
• Strong organizational and problem-solving skills.
• Proficiency in MS Office and basic computer applications.
• Customer service-oriented attitude with professional conduct.

Preferred Qualifications

• Diploma or Bachelor’s degree in Business, IT, Marketing, or a related field.
• Experience working in Retail Technology, Print Shops, or POS environments will be an advantage.

Compensation & Benefits

• Competitive hourly wage of CAD $20–$22 per hour, based on experience and qualifications.
• Full-time position with 40 hours per week.
• Two (2) weeks of paid vacation annually.
• Health Spending Account (HSA) benefit program.
• Mileage reimbursement for approved business-related travel.
• Opportunity to work in a dynamic and growing technology and print services environment.

Note: A reliable vehicle and a valid driver’s license are required for this position.

Job Type

Full-Time – Onsite
Work Location: In person

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