Process Initiative Lead

Job Responsibility:

Process Initiative Lead

Description: Permanent Full Time The Financial Solutions Centre Team is looking for a Process Initiative Lead (PIL). Reporting to the Director Operations and Client Experience, the Process Initiative Lead (PIL) is responsible for operations transformation and continuous improvement in core business areas in the Financial Solutions Centre. The Process Initiative Lead (PIL) will lead process reengineering projects, contribute to digital and operations transformation initiatives, assess continuous improvement opportunities and work closely with the business leaders to develop and execute a portfolio of operational excellence initiatives. What you will do:

• Lead strategic process and data analysis of advanced concepts to recommend data-driven process redesigns
• Drive design and execution of process re-engineering projects
• Gather quantitative and qualitative data through conducting focus groups, internal surveys, interviews, job shadows and time studies, etc. Virtually and/or in-person
• Analyze findings including large and complex data sets and reports
• Implement continuous improvements framework in collaboration with the business
• Maintain and sustain existing process design, workflow data, and reporting
• Key contributor to business cases by leading operational impact assessment work
• Provide analysis and reconciliation support through savings realization period
• Build and maintain capacity models capable of assessing process change impacts
• Core outcomes to include: enhanced customer experience, quality improvements, and operational cost reductions in line with strategic plans

What you will bring:

• Excellent interpersonal skills in order to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence to achieve success
• Creative problem solver that can break down complex problems into meaningful parts in order to identify and solve for improvement areas
• Ability to analyze complex data to determine appropriate course of action towards the objectives
• Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment
• Ability to work with a high degree of detail and accuracy in a fast-paced environment
• Strong time management skills with the ability to prioritize competing projects

Qualifications:

• University Degree in business administration, engineering, computer science, social sciences, etc. or equivalent experience or qualifications
• 2+ years experience leading and delivering operational process improvements or initiatives
• Professional certification(s) related to process design and improvement (Lean Six Sigma; Lean Analysis; Business Analysis or Project Management)
• Financial services/insurance business knowledge is an asset
• Excellent communication skills with experience creating and leading presentations to senior leadership
• Skilled at building strong, collaborative relationships at all levels of an organization
• Ability to communicate effectively, coach and support project teams
• High proficiency with Excel, PowerPoint; Visio or any other process mapping tools, Familiarity with PowerBI; Tableau, CL Data Lakes are an asset.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following office locations: London, Toronto, Winnipeg The base salary for this position is between $61,900- $114,500 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Be your best at Canada Life- Apply today! Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences. Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing. Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact View email address on ca.edajobs.com. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid Requisition ID: 1489 Category: Customer Service and Administration Location: London, ON Winnipeg, MB Toronto, ON Date: Jul 19, 2024