IT Senior Manager, Core Infrastructure & Operations - Network & Telecommunications

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

Overview of the role:

The Senior Manager’s primary responsibility is to lead a team of network and telecom experts supporting Saputo’s global infrastructure, ensuring the highest performance, reliability and security for our enterprise networks, connectivity and telecommunications across campus, data center, cloud and WAN/edge. The Senior Manager owns the overall architecture of the network, associated tooling, automation and service delivery — delivering a network that is cloud-first, secure-by-design and increasingly automated, built on Zero Trust principles and the convergence of IT and OT (plant/operational technology) environments that keep our manufacturing operations running.

How you will make contributions that matter:

• Provide day-to-day operational management overseeing the installation, configuration, monitoring and maintenance of enterprise network, security-edge and telecommunications infrastructure across all regions
• Manage a global team of local and remote team members and build capability in automation, cloud and security
• Continually evolve monitoring, observability and automated remediation to proactively address network performance and reliability, moving from reactive support toward proactive operations
• Work closely with IT & Cybersecurity Services to embed secure-by-design and Zero Trust controls into network changes, lead IT/OT network convergence and segmentation for plant/manufacturing environments, and develop efficient operational processes
• Lead global projects and operational teams
• Lead and participate in project planning, design, budgeting and key decisions, including FinOps and cost optimization across CAPEX and OPEX
• Advance SD-WAN and SASE convergence, cloud and hybrid networking, and network automation to standardize and scale operations
• Communicate effectively with a diverse group of IT and business colleagues, including executive-level reporting
• Encourage and enforce quality control, compliance and standard operating procedures
• Manage the delivery of effective solutions when concerns or performance issues arise from within the team, business and support areas
• Stay on top of the latest technologies and demonstrate creativity in finding solutions; analyze the company’s technology needs and propose solutions
• Build and maintain effective relationships with users, peers, vendors and service providers, and govern managed-service partners with clear accountability
• Effectively lead and motivate a team of highly performing and highly technical staff
• Be part of a 24/7 escalation management matrix
• Be available for occasional travel

You are best suited for the role if you have the following qualifications:

• A minimum of 10 years of demonstrated experience with large and complex enterprise network, telecommunications and security infrastructure.
• Direct leadership experience managing a technical team is an asset
• Management and leadership skills, including the ability to influence and coordinate outside of direct reports in an international / multi-site environment
• Proven experience with networking technologies (LAN/WAN/Wireless/VPN/Firewall), including SD-WAN, SASE/ZTNA, IPAM and load balancing
• Experience with legacy VoIP and PBX technologies and their evolution to cloud UCaaS/CCaaS (e.g., Teams Phone, SIP trunking)
• Experience to provision, install and operate networks, including network automation (e.g., Python, Ansible, Terraform, Git)
• Cybersecurity and IT/OT security knowledge and frameworks (e.g., NIST CSF, ISO 27001); OT/industrial network exposure is a strong asset
• Excellent analytical and problem-solving skills
• Multi-tasking and time-management skills, with the ability to prioritize tasks to meet deadlines
• Highly organized and detail oriented
• Solid written and verbal communication skills
• Strong interpersonal skills with the ability to resolve conflicts
• Strong team spirit a passion for technology
• Fluent in French and English

As part of their duties, the position holder will be required to communicate and collaborate in English and French, both orally and in writing, with colleagues or other stakeholders located in Québec, elsewhere in Canada, or across North America.

We support and take care of our employees and their families by offering:

• Generous and complete benefit coverage with group insurance
• Group retirement plan with employer contribution
• Telemedicine and assistance program for employees and their families
• Employee Share Ownership Plan with an employer match
• Paid Parental Leave program
• Paid time off: Sick days, floater days and volunteer day off
• Opportunity to contribute to a collective RRSP & TFSA
• Training and development programs
• Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs
• Organized activities for employees and their families
• Advantageous discounts on Saputo products

Salary:

Salary: $ 106,870 to $140,270 *Salary offers will vary commensurate with experience, education, skills, and training.

STATEMENT ON AI

All applications are carefully considered by our Talent Acquisition team. Artificial Intelligence tools may be used in screening applications. Artificial Intelligence is not used to assess or select applications.

In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help. The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies, corporations, partnerships, limited partnerships and other entities controlled by Saputo Inc. (collectively, “Saputo”) on Saputo's web site are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a Saputo subsidiary, office or department, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence. We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family. Saputo welcomes and encourages applications from people with disabilities. Accommodations up to the point of undue hardships, are available on request for candidates taking part in all aspects of the selection process. Making Good Food Is Our Passion, and we do it responsibly. Our caring teams process about 11 billion litres of milk annually into a diversified range of dairy and dairy alternative products sold in over 60 countries. With 54 manufacturing facilities and over 18,100 employees, we operate our leading business in Canada, the USA, Australia, and the United Kingdom. All dairy processors have access to the same raw material and equipment; what distinguishes us is our can-do spirit and our diverse, inclusive work culture that empowers employees to grow in their own way. Stay in touch! Follow the hashtag #OurBestIsMadeOfYours on Instagram, Facebook, and LinkedIn.