Production/Application Support Engineer (Level 3/4)

Location: Montreal, QC (Hybrid)Employment Type: Full TimeExperience Required: 10 + YearsRole Summary:We are looking for an experienced
Production/Application Support Engineer (L3/L4 ) to provide advanced support for business-critical applications and infrastructure. The ideal candidate will have strong expertise in Unix/Linux, Python, Perl, IBM DB2, NAS Storage, and Archiving Applications, with proven experience in troubleshooting complex production issues across on-premises and cloud environments.Required Skills:Strong experience in Unix/Linux AdministrationProficiency in Python and Perl ScriptingHands-on experience with IBM DB2 Database SupportExperience with NAS Storage ManagementKnowledge of Archiving ApplicationsExpertise in Production/Application Support (L3/L4)Strong understanding of Incident, Problem & Change ManagementExperience supporting Cloud and On-Prem InfrastructureKey Responsibilities:Provide L3/L4 production support for enterprise applications and infrastructure.Troubleshoot and resolve complex application, database, storage, and operating system issues.Manage and support Unix/Linux servers and environments.Develop and maintain automation scripts using Python and Perl.Monitor, maintain, and optimize IBM DB2 databases.Support NAS Storage platforms and archiving solutions.Perform incident, problem, and change management activities.Conduct root cause analysis (RCA) and implement preventive measures.Collaborate with development, infrastructure, and cloud teams to ensure system stability and performance.Participate in on-call support and critical production issue resolution.Good to have Skills:8+ years of Production/Application Support experience.Strong troubleshooting and analytical skills.Excellent communication and stakeholder management abilities.Experience in highly available, mission-critical enterprise environments.
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