Bilingual Insurance Information Centre Manager

Manage bilingual insurance information services in Montreal, guiding accurate responses, public education, and technical support across Quebec. The work model is hybrid.As Team Manager, Technical Affairs and Information Centre, you will provide professional leadership to Information Centre representatives. You will ensure responses and distributed information are accurate, consistent, relevant, and high quality. The role also contributes to outreach, training, stakeholder support, and assistance during catastrophic events.Key Responsibilities:
Lead representatives delivering accurate, consistent public responsesMaintain quality and relevance of distributed technical insurance informationSupport awareness, education, training, and outreach initiativesDevelop content that improves understanding of insurance issuesAssist affected citizens during emergencies and catastrophic lossesRequirements:
Ten or more years of progressive Quebec insurance experienceFully bilingual French and English communication abilityExtensive Quebec property and casualty industry knowledgeAbility to summarize complex information for diverse audiencesConfidence speaking publicly, delivering training, and representing technical mattersUse bilingual communication, insurance expertise, and Information Centre leadership to support Quebec consumers, members, and industry stakeholders.
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