Senior Partner Manager Vendor Operations

Lead global BPO vendor performance at Affirm through analytical judgment, customer experience leadership, and cross-functional operational execution. This remote-first role offers flexibility within the country of employment.

As a senior Partner Manager within Operations, you will drive vendor excellence and transformation across a global network. Your work combines vendor management, data analysis, executive governance, and strategic planning. You will improve customer satisfaction while shaping long-term vendor strategy and leading initiatives spanning Operations, Compliance, Product, Risk, Training, QA, and WFM.

Key Responsibilities:

• Own customer experience, service-level, compliance, and QA outcomes
• Lead executive vendor governance, QBRs, and escalations
• Use data to diagnose gaps and prioritize interventions
• Coordinate cross-functional rollouts, migrations, and regulatory implementations
• Design change programs supporting vendor readiness and adoption

Requirements:

• 8+ years in vendor, BPO management, or operations
• Strong analytical skills and independent analysis capability
• Experience driving accountability through scorecards and governance
• Track record leading large cross-functional programs
• Exceptional communication with internal and vendor executives

Bring senior vendor operations leadership, analytical rigor, and customer experience focus to Affirm’s global partner network.

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