Operations Advisor

Your role as ** Operations Advisor**Reporting to the
Manager, Operations
within our Primary Care Operations, the mission of the
Operations Advisor
is to continuously improve Dialogue’s Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue’s operations as well as provider experience.
What you’ll be doing
Support priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our Operations
Identify and support implementation of initiatives to improve operational efficiency, member experience and provider experience
Support and provide financial/operational/data analyses to support strategic direction and evaluation
Provide operational advisory in the development and prioritization of new and improved processes across our Medical Programs, driving data driven decisions and continuous improvement
Manage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discovery
Become a subject-matter expert for Medical Operations
We’d love to hear from you if you have
Based in Montreal or Toronto
2+ years of experience in an operational role or corporate strategy/consulting role
Experience in the healthcare industry, in a startup environment and in customer experience is an asset
Bachelor degree in business administration or any other relevant field
Strong project and operational management capability, able to drive cross-functional initiatives from idea through to execution
Experience with data analysis, business case creation and costing analysis
Interest in people management and in managing large cross-functional teams
Ability to bring clear strategic thinking and excellent problem-solving skills to the operational level in a proactive and collaborative way
Highly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment
Excellent oral and written communication skills
Required to be in the office at least 3 days a week
At Dialogue, your well-being is our priorityTaking care of others also means taking care of our team!
Depending on your role and employment status
, you could have access to the following benefits:
Access to the Dialogue app and virtual mental health support for you and your family
Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
4 weeks vacation, 9 wellness days, and 1 volunteer day
Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
Work abroad up to 4 weeks/year
Incentive plans, referral bonuses & RRSP matching
Learning via Coursera, external training budget & mentorship
Optional parental leave top-up
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