Associate Principal, Business Development - Canadian Financial Services

WHO WE ARE Welcome to TELUS Digital telusdigital. com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS telus. com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION AND FLEXIBILITY This role will be in a Work From Near (Hybrid) capacity based in our Toronto office, or in a Work From Anywhere (Remote) capacity in Toronto with travel to clients and TELUS Digital Solutions offices expected.

THE OPPORTUNITY The Associate Principal, Business Development role is responsible for leading relationships with key strategic accounts and for cultivating relationships with key prospective accounts. This role will focus on our Financial Services industry vertical, with a particular emphasis on banking. The Associate Principal will ensure that all aspects of account work, from strategic development to execution, exceed client expectations, and will work closely with line-of-business leaders in Retail Banking, Commercial Banking and Wealth Management. Ultimately, this role will build TELUS Digital Solutions business inside banking clients where we have existing relationships. TELUS Digital Solutions' Business Development team encompasses a range of skilled professionals who drive innovation and growth on the front lines of client engagement. As a team, we rally around three distinct areas in the client journey map: Prospecting, Pursuit, and Expansion. A few responsibilities across our team include: identifying new relationships and opportunities, nurturing ongoing relationships with client partners, contracting agreements, writing proposals, pitching our services to prospective clients, and more. Responsibilities The primary KPI for this role will be revenue growth alongside client satisfaction scores and team health on managed accounts.