Team Lead Pharmacy Operations,Specialty Health

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Team Lead Pharmacy Operations will work closely with the Supervisor to provide guidance and instruction to the team by delegating work, overseeing progress toward daily operation goals, and coaching team members as needed. The Supervisor, Pharmacy is a successor role for the Team Lead Pharmacy Operations role and can also serve as a backup for other Lead Positions.

Section A – Specific Responsibilities

• Leads, communicates, coordinates, and interacts with all McKesson staff in a manner that promotes and maintains a high level of respect, integrity, operational efficiency and patient‑focused service
• Responsible for the operational activities of a variety of functional area as assigned
• Provide metric based updates to Supervisor at frequent and regularly scheduled intervals to ensure operational success
• Supports the Supervisor with the development and execution of policies and practices; acts in accordance with Pharmacy policies and seeks assistance with unusual situations and/or staff nonadherence
• Review and analyze reports and confers with Manager/Supervisor to obtain data required for planning activities, status of work in progress, and problems encountered
• Supports the Supervisor and Quality Assurance team to identify, investigate, evaluate and follow‑up on all risk incidents and quality issue concerns, as related to the case management team
• Required to be a point of escalation for both PSP and provider solutions workflows as needed
• Provides regular feedback to the Supervisor regarding quality, operational, technical and/or process issues involving program, team or individual
• Allocation of related resources as needed to ensure effective and efficient delivery of departmental service levels
• Identifies collective or individual staff non‑adherence to scheduling policies, attendance issues or trends, and/or other Workforce Management issues to the Supervisor on a regular basis
• Collaborates with the Supervisor, Pharmacy Operations, to analyze Workforce Management, attendance statistics, and activity metrics on a regular basis
• Understanding of technology and communications infrastructure, software applications, other databases and resources, and call processes used to provide services to patients
• Assists in troubleshooting basic technical issues; identifies education required by specific individuals and/or teams to foster their independence in terms of addressing technology issues
• Shift work required at least 1 closing shift per week, which may extend past (8 - 9pm based on location)
• Weekends as required, including, but not limited to inventory

Section B – Key Requirements

Knowledge

• Proficiency in Windows environment and MS Office.
• Applicants must have at least a grade 12 High School Diploma or equivalent
• Knowledge of Kroll Pharmacy Software is an asset

Skills & Abilities

• Exceptional organizational and multitasking abilities.
• Effective communication skills, written and verbal
• Team player with effective problem solving
• Quick learner in fast‑paced environments.
• Problem‑solving and team player.
• Self‑starting and independent work style.

Experiences

• 3+ years of retail pharmacy experience
• Experience in specialty pharmacy preferred but not required

Section C – Supervision and Communication

Communication: PSP, Programs, Pharmacy, Patients, Finance and Third party Insurance providers

Section D – What you gain in the role

Knowledge: Gain increased leadership and management skills to effectively oversee and develop teams, analyze data to drive operational improvements, and manage key performance metric

Skills and Abilities: Team Management, multitasking, organization, decision making, problem solving and trouble shooting, ability to work under pressure and meet tight deadlines, interpersonal skills

Experiences: Working with various cross functional teams both internal and external

Our Base Pay Range for this position

$63,000 - $84,000

Equal Employment Opportunity

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to View email address on ca.talent.com or View email address on ca.talent.com. Resumes or CVs submitted to this email box will not be accepted.