Digital Operations Manager, Global Asset Management

Application Deadline: 12/04/2026Address: 100 King Street WestJob Family Group: Customer Shared ServicesReporting to the Director, Digital Operations & Engagement, the Digital Operations Manager runs day-to-day digital operations and publishing for BMO Global Asset Management (BMO GAM). That covers our public websites and secure advisor platforms, from insights articles and product pages to mutual fund and ETF launches and campaign landing pages.This is a hands-on leadership role centred on how work flows through our team. You'll own how requests come in, get prioritised and move from intake to publish, with deep expertise in using work management platforms such as Adobe Workfront.Lead Digital Operations Intake, Prioritisation & Workflow
Own the intake, triage and prioritisation model for Digital Operations & Engagement, from request forms and service expectations to resolving competing priorities with stakeholders across Communications, Marketing, Sales, Product, Compliance and Technology.Map and manage how work moves from intake through review, production and publishing, with clear handoffs, approvals and service levels.Administer and govern our work management platform (currently Adobe Workfront), including workflows, templates, request queues and reporting.Design processes that work regardless of the tool and lead the transition if the enterprise moves to a different platform.Be the Team's Go-To for Our Headless CMS
Act as the first point of escalation when publishers and digital specialists have questions or hit issues in our headless CMS (Contentful).Know the platform well enough to troubleshoot day-to-day issues with content entries, templates, components, permissions and scheduled publishing. Bring in Technology when a fix needs a developer.Govern how new templates and components are requested, built with agency and Technology partners, approved and rolled out.Partner with Technology on platform enhancements and releases, including requirements, UAT and sign-off.Lead Digital Publishing & Content Operations
Own day-to-day publishing across our public websites and secure advisor platforms.Act as the quality gate between intake and production, making sure every request is complete, approved (including Compliance sign-off) and publish-ready before it reaches a publisher or digital specialist.Set and uphold our web publishing and authoring standards, covering templates and components, SEO and AI search readiness, accessibility (WCAG), brand and pre-publish QA.Coordinate digital readiness for mutual fund and ETF launches and product changes with Product, Legal and Compliance, so pages and documents go live accurately and on time.Keep content current through regular audits, updates and the retirement of outdated pages and documents.Lead the Team & Agency Partners
Direct the day-to-day work of our publishers and digital specialists, triaging and assigning requests, balancing workload, clearing blockers and coaching the team on our standards.Manage our external creative, content and development agencies day to day. Brief and delegate work, share our publishing and authoring standards, push back on incomplete or off-standard deliverables and secure updated assets to keep projects moving.Keep stakeholders informed on status, risks and trade-offs.Measure, Improve & Modernise
Build reporting on demand, capacity, turnaround times, quality and operational health, then use it to guide prioritisation and planning with leadership.Find and fix bottlenecks and manual effort in how work gets done. Keep documentation, playbooks and standards current.Identify and pilot AI and automation in our workflows, such as AI-assisted intake triage, metadata drafting or pre-publish checks, always with human review and within BMO's AI governance standards.The Expertise You Bring
Hands-on leadership. You're comfortable working in the CMS yourself, but your real strength is triaging, delegating and making sure work lands.A workflow-first mindset that adapts quickly as platforms and tools change.A high bar for publishing quality and the confidence to hold partners and agencies to it.Sound judgement on when to make the call and when to elevate.The ability to translate between business, compliance, technology and agency teams.Curiosity about automation and AI, with a practical sense of where they add value.What We're Looking For
Required
5+ years in digital operations, web operations, content operations or digital publishing.Proven experience designing and running intake, triage, prioritisation and workflow governance in a work management platform.
#J-18808-Ljbffr