Assistant Director, People & Culture

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Reporting to the Director, People & Culture, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, engaging and friendly service in accordance with the Company’s Values
• Assists the Director, People & Culture with developing, coordinating, and executing the People & Culture strategy, as well as all People & Culture programs, events and initiatives
• Responsible for assisting with the oversight of the daily operation of the People & Culture office as well as the performance and development of the People & Culture team members
• Work with the Benefits and Wellness Manager on meaningful and applicable programs which helps to promote work-life balance for leaders and employees.
• Work with the Benefit and Wellness Manager to ensure proper management of complex disability cases and return to work processes
• Have a thorough understanding of the AccorHotels and brand specific Crisis Procedures and ensure they are followed these in times of need
• Assist with the establishment of onboarding procedures to ensure new colleagues feel welcome and are set up for success
• Facilitate sections of Orientation for all new colleagues to ensure an understanding of the Company’s policies and procedures
• Promote Accor’s Employee Value Proposition for Employee Engagement and Acquisition
• Support all volunteer committees as needed (Employee Recognition, Health & Safety, Diversity & Inclusion, Employee Activities, Sustainability)
• Advise, guide and assist leaders with the interpretation and consistent application of People & Culture policies, procedures, programs, activities, decisions, and legislative requirements
• Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance
• Create a learning environment where each direct report has a personal development plan
• Serve as a main property point of contact for all HRIS questions; Provide support and training on HRIS to P&C and operational teams
• Provide support to the P&C and payroll interactions biweekly to ensure smooth transfer of information for accurate employee pay
• Review and follow-up on all employee discussion forms, colleague performance reviews and exit interviews
• Address and resolve colleague relation concerns, as well as facilitates escalated performance meetings for an employee base of up to 855
• Assist with planning colleague and leadership social events to drive engagement and recognize achievement
• Assist with the implementation of the annual Employee Engagement Survey and work throughout the year with department leaders on meaningful action plans to drive engagement
• Assist the Director, People & Culture with the financial management of the People & Culture budget including accurate monthly forecasting and annual budget development
• Other duties as assigned

Qualifications

• Diploma or Bachelor Degree in related field;
• Minimum of 3 years of experience in Human Resources roles, with a minimum of 1 year experience in a Leadership level position
• Hotel operation experience is desirable
• Knowledge of local labour laws and employment law requirements
• Up-to-date on HR trends and practices in the market
• Computer literate in Microsoft Window applications required
• Ability to create a community which supports a collaborative environment
• Strong relationship builder
• Excellent interpersonal skills with ability to communicate with all levels of talent
• Excellent organization skills, Ability to multi-task
• Multicultural awareness and able to work with communities and people from diverse backgrounds
• Flexible, able to embrace, and respond to change
• Ability to work independently with strong initiative
• Self-motivated and highly responsible
• Ability to focus attention on colleague needs

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be legally eligible to work in Canada. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: View email address on jobs.smartrecruiters.com

Our Commitment to Diversity & Inclusion:  

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS