Client Manager Iso9001/14001/45001

We exist to create positive change for people and the planet. Join us and make a difference too!Responsible for delivering BSI’s audit services to assigned clients in accordance with all BSI, scheme and regulatory requirements to assure timely, cost effective service delivery that assures satisfaction of our customer needs. The individual will conduct various types of audits as Team Leader or Team Member. The ideal candidate will have a background in engineering and at least 2 years of 3rd party auditing experience in ISO 9001, ISO 14001, ISO 45001 and ISO 50001.Essential Responsibilities:
Manage a portfolio of assigned clients based on location and ensure a match of qualifications and client contract requirements set by Planners.
Contact clients and confirm the visits, plan the assessments, make travel plans, conduct the assessments and report and managing the results.
Safely commute to and fro from the client site and stay overnight when required.
Monitor the client accounts to ensure that records, visit cycle, invoicing and other related matters are properly dealt with to assure client satisfaction is maintained.
Development in order to reach assessor status and then Lead Assessor status through the prescribed program (based on the knowledge, skills and experience they have as well as the requirements of the appropriate schemes) and maintain auditor and scheme qualifications.
Lead teams when necessary and mentor and coach new or inexperienced colleagues as needed to meet the business needs.
Attend any required training and follow all procedures/processes/policies within BSI for management of clients, management of a home based office, use of BSI equipment and communication both internal and external to the organization.
Perform any other assignments as needed to meet assessment delivery business objectives
Qualifications & Experience:
College degree AA or higher (or equivalent certification or work experience). Preference will be given to persons with Engineering background.
At least 5 years relevant experience in the area of Quality management Systems.
2 years of third-party auditing experience on ISO 9001, ISO 14001, ISO 45001 and ISO 50001 standard for an accredited certification body
Knowledge:
Generic knowledge of management system auditing practices
Knowledge of general office practices, information systems, documentation systems, and technology including computers
Knowledge of the specific products and processes and organizational structure of the client
Knowledge of the outcomes of prior audit activities of the client
Knowledge of competences of the audit team members for the client
Third party audit experience.
Travel:
This position requires 100% travel to and from clients. This includes both land (car) and air travel.
Languages:
French and EnglishBilingual mandatory.#LI-KL1About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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