Field Service Representative

Location: Kelowna, British Columbia, CanadaJob ID: R0149775Date Posted: 2026-11-05Company Name: HITACHI ENERGY CANADA INC.Profession (Job Category): Engineering & ScienceJob Schedule: Full timeRemote: NoJob Description
The OpportunityIn this role, you will work hands-on with industrial and electromechanical systems, supporting installation, maintenance, troubleshooting, and repair activities at customer sites. You will play a key part in ensuring equipment operates safely, reliably, and efficiently in real-world environments. Your work will involve configuring and testing systems, diagnosing technical issues, and performing preventive maintenance to extend system life and performance.You will also engage directly with customers-providing guidance on system operation, resolving issues, and contributing to positive service experiences. By collaborating with cross-functional teams and applying structured troubleshooting practices, you will help maintain system reliability and support the continuous operation of critical infrastructure. This role offers variety, autonomy, and opportunities to develop practical technical expertise across electrical, mechanical, and networked systems while working in the field.How You'll Make an Impact
Perform on-site installation, configuration, and testing of hardware and software systemsDiagnose and resolve equipment issues using structured troubleshooting techniquesExecute preventive maintenance activities to improve reliability and system lifespanProvide technical support and user guidance on system operation and upkeepDocument service activities, including issues, actions taken, and parts usedManage service tools and parts inventory to support efficient field operationsFollow safety practices and comply with site-specific and organizational requirementsWork with internal teams to resolve complex technical challengesResponsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.Your Background
Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.Engineering or associate's degree, or equivalent technical/trade certification2+ years of experience in field service, technical support, or a related role, preferably with industrial or electromechanical systemsProven ability to diagnose and repair hardware and software issuesSound understanding of electrical, mechanical, and/or network systemsExcellent communication skills and customer service approachValid driver's license and ability to travel frequentlyMore About Us
In this role, you will build practical technical expertise while working closely with experienced professionals in field service and industrial systems.Opportunities to work on innovative technologies that shape the future of energyA collaborative environment with experienced professionals across the power industryAccess to learning platforms and career development programsAttractive health and retirement benefitsPaid leave and flexible work arrangementsIn compliance with BC's Pay Transparency requirements, the expected compensation for this role is:Salary Range: $75,000- $105,000Only selected candidates will be contacted.Accessibility and reasonable accommodation
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Use of AI and automated tools in recruitment
As part of our recruitment process, Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.Background Screening and Security Checks
As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. T
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