Engagement Lead

Engagement Lead Wanted
We’re a team of strategists, designers, engineers, and producers, driven by a shared mission to create innovative digital products, services, and experiences that help our clients unlock growth. If you’re up for that challenge, you should join us.The Role
We believe that small, collaborative, and cross-functional teams are best equipped to ship the most optimal project outcomes. Within these teams, members of our Client Engagement team enable a proactive, consultative approach to building trusted, long-term partnerships with our clients, seeking out opportunities to unlock value in support of growth objectives.As Engagement Lead, you’ll guide key client relationships, supporting the delivery of projects and programs with excellence in strategic vision, craft, and execution. Working with Leadership and Practice Group Leads, you’ll be responsible for implementing engagement models, account plans, and high-level solutions that support business objectives. Focusing on executive level relationships, you’ll build trust through empathy and authenticity. Building deep knowledge of our clients’ business, you’ll take a proactive approach that establishes the agency as a team of trusted advisors committed to delivering meaningful results.Ideal candidates will have extensive experience managing client relationships, guiding strategic engagements, and supporting new business. Success will be measured in your ability to build trust while successfully delivering on the growth objectives of both our clients’ and the agency.What You’ll Do
Lead key client engagements from onboarding to account planning and quarterly reviews with the objective of meeting organic growth targetsDevelop and cultivate relationships with executive level client partners acting as a trusted advisor and thought partnerIdentify opportunities to add value and unlock growth, leading and participating in knowledge sharing, proposal development, and pitchesContribute at a strategic level within active projects, leading briefings and providing insight-driven guidance to cross-functional teamsDrive benchmarking and measurement to validate the impact and effectiveness of our work in support of client objectivesLead and mentor project teams, fostering collaboration, setting the example for an exceptionally high degree of excellence in strategic vision, craft, and executionWhat You’ll Bring
8+ years experience leading program level engagements within a digital agency or consultancy environmentGrowth minded and driven with success selling in 6+ figure engagements to global enterprise organizationsExperience guiding strategic engagements spanning CX, brand, e-commerce, digital product, software development, and/or new venturesConfident in engaging client partners at all levels, able to independently lead negotiation, and skilled in resolving conflictsExperience supporting clients in financial services, healthcare, retail and e-commerce, B2B technology, and/or media and entertainment verticalsStrong analytical skills, able to articulate and communicate data-driven insightsLeadership qualities and strength in collaboration with cross-functional team membersObsessively detail oriented in approach, documentation, and organizationComfortable working independently with a can-do attitude towards getting things doneNatural ability to communicate, present, and gain buy-in internally and with clientsA Bachelor’s degree or MBA preferred but not required with equivalent experienceThis is a remote position in Canada with a preference for candidates in Toronto. International applicants will not be considered at this time.
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