Student Services Assistant

Job Responsibility:

Date Posted: 05/06/2025 Req ID: 42155 Faculty/Division: New College Department: New College Campus: St. George (Downtown Toronto)

Description:

About us: The Faculty of Arts & Science is the heart of Canada's leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs. We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world. Opened in 1962, New College has a long-standing commitment to social justice, and tosupporting its diverse body of 6000+ undergraduate students to excel intellectually and toengage in the wider community. New College supports the Buddhism, Mental Health andPsychology and Critical Studies in Equity and Solidarity programs, as well as housing AfricanStudies, Caribbean Studies and the Women and Gender Institute. New College prioritizespersonal attention to students, innovative interdisciplinary programs, career mentorship, andcommunity outreach initiatives. The College has built a rich learning community for studentsincluding academic support, amenities for studying and social interaction, and opportunities forco-curricular and community engagement. The College offers a spirited and challengingenvironment for students to have the opportunity to broaden their experience, create life plans,and meet others from different fields. New College is a friendly, welcoming and informalcommunity that places a high priority on student support services and encourages diversity. Formore information on New College, see Your opportunity: Working as part of a collaborative team, the Student Services Assistant provides friendly, knowledgeable, and timely service. Together with the rest of the Registrar's Office, the Student Services Assistant provides front-line support and creates a welcoming environment for all prospective and current students.

As a member of the Registrar's Office, the Student Life Assistant will be committed to an equity that recognizes, supports, and responds to the diverse histories, lived and marginalized experiences of students and many communities. Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Providing detailed information on processes, policies, and procedures
• Reviewing and assessing student records to determine academic standing and informing students of changes
• Providing detailed information regarding financial aid issues
• Disseminating program materials to prospective students and applicants
• Troubleshooting and resolving routine issues
• Providing basic support and general referrals to individuals in distress

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum two (2) years' of recent and related experience providing front-line registrarial student services support to a diverse student population in a post-secondary environment.
• Experience providing academic program information and working with prospective and undergraduate students.
• Experience providing financial aid and student awards/scholarships information, and guiding prospective and undergraduate students in completing applications.
• Experience maintaining, identifying, and resolving anomalies with student records.
• Advanced skills with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook, Teams), ROSI/ACORN, and Degree Explorer.
• Excellent written and verbal communications skills.
• Excellent interpersonal skills.
• Excellent ability to prioritize and adapt to ongoing changes in priorities.
• Demonstrated strong student and client service orientation and experience fostering equity, diversity and inclusion in a student services environment.

Assets (Nonessential):

• Knowledge of New College.
• Knowledge and experience with policies and procedures at the Faculty of Arts and Science.
• Experience and ability to analyze administrative processes and procedures, and passionate about creating equitable and inclusive programs and services for students.

To be successful in this role you will be:

• Adaptable
• Approachable
• Motivated self-learner
• Multi-tasker
• Organized
• Possess a positive attitude

Please note that this is a recruitment to fill two positions. One of the positions is a full-time continuing role, and the other position is a full-time term position ending in December 2025. This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Closing Date: 05/23/2025, 11:59PM ET Employee Group: USW Appointment Type : Budget - Continuing Schedule: Full-Time Pay Scale Group & Hiring Zone: USW Pay Band 09 - $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Registrarial Services Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.