Customer Care Manager, Air Logistics

Elevate your career with Kuehne+Nagel as a Customer Care Manager in Western Canada. This role merges air logistics with strong customer engagement to drive commercial growth.
Kuehne+Nagel is seeking a Customer Care Manager for its Western Canada Air Logistics team. The ideal candidate is driven to enhance customer relationships, optimize operational processes, and identify growth opportunities within a diverse portfolio. You will take charge of customer retention, operational excellence, and lead a culture of accountability across your team.
Key Responsibilities: - Lead the Western Canada Customer Care team effectively - Manage a diverse customer portfolio for engagement - Build executive-level relationships and trust with customers - Identify recovery tactics for lost business - Partner with internal teams to execute growth strategies
Requirements: - Experience in air freight or freight forwarding - Strong customer-facing and commercial engagement skills - Track record of solving problems and achieving results - Leadership experience is preferred but not necessary - Self-starter with a resilient and accountable approach
Contribute to a customer-focused environment while driving growth and operational success at Kuehne+Nagel.#J-18808-Ljbffr