End User Services Analyst II

Who We Are

We are Vale Base Metals – a global supplier of the critical minerals transforming the future.

With industry-leading reserves of copper and nickel in Canada, Brazil, and Indonesia, and state-of-the-art infrastructure in the U.K., Canada, and Japan, VBM delivers a secure and responsible supply of high-quality products to customers across Europe, the Americas, and Asia.

Global demand for critical minerals is growing exponentially. From energy to aerospace, batteries to magnets, robotics to artificial intelligence, a secure and responsible supply of critical minerals is fundamental to power modern technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these minerals.

Join our diverse team of 13,000 talented individuals committed to providing mineral security to a world in transition. We invite you to put your skills to work, driving meaningful and enduring change while enjoying a rewarding career.

The Opportunity

We are currently seeking an End User Services Analyst II to join our IT Operations & Projects team. Positions are available in Voisey's Bay, Newfoundland and Labrador

Reporting to the IT Supervisor, End User Services , the End User Services Analyst is responsible for the operation, maintenance, support, and continuous improvement of end-user technologies and services across Vale Base Metals. This includes field services, desktops and laptops, mobility solutions, printing services, meeting room technologies, telephony systems, radio communications, radio frequency spectrum licensing, and cabling infrastructure.

The successful candidate will work closely with business stakeholders, technology teams, vendors, and service providers to ensure secure, reliable, and cost-effective technology services that support operational excellence across both Canadian and international operations.

Key Responsibilities

End User Services Operations

• Support and maintain end-user computing environments, including desktops, laptops, mobile devices, printers, collaboration tools, telephony systems, life-critical radio communications, peripheral equipment and related infrastructure.
• Ensure technology services meet business requirements, service levels, and corporate technology standards.
• Manage and support field services activities across operational and office environments.
• Maintain accurate IT asset inventories and lifecycle management processes.

Service Delivery & Performance

• Monitor service performance against SLAs and OLAs and drive continuous service improvements.
• Generate operational reports and contribute to technology performance metrics and KPI dashboards.
• Act as an escalation point for incidents, service disruptions, and technology-related issues.
• Lead and participate in incident, problem, change, and release management activities following ITIL practices.

Cybersecurity, Risk & Compliance

• Support endpoint security, device compliance, encryption, and cybersecurity initiatives.
• Ensure adherence to Technology and Security policies, standards, and procedures.
• Manage risks related to cyber vulnerabilities, data privacy requirements, audits, and compliance obligations.
• Identify and implement opportunities for risk reduction, quality improvement, and operational efficiency.

Vendor & Stakeholder Management

• Collaborate with business stakeholders, technology teams, contractors, vendors, and service providers to ensure stable and effective IT services.
• Support management of service contracts and third-party performance.
• Participate in technology deployments, upgrades, transitions, and operational support initiatives.
• Provide cross-functional support across End User Computing, Network, Cloud, AI, Hosting, and Operational Technology (OT) environments.

About You

Experience

• Minimum 8 to 10 years of experience supporting enterprise End User Services or related IT infrastructure environments.
• Experience supporting workplace technologies, field services, mobility solutions, telephony, and communication systems.
• Experience working in large, complex operational environments.
• Proven ability to lead complex incidents, changes, upgrades, and service improvement initiatives.
• Experience working effectively with external vendors and managed service providers.

Work Schedule & Travel

• This position operates in a 24/7 operational environment and requires participation in a rotational work schedule of 14 days on / 14 days off , working 12-hour shifts. Shifts may be scheduled from 6:00 AM to 6:00 PM or 9:00 AM to 9:00 PM, based on operational requirements. Candidates must be willing and able to work weekends, statutory holidays, and other rotational schedules as required.
• Successful candidates must be willing and able to work days, nights, weekends, statutory holidays, and on-call rotations as required.
• Travel between operational sites may be required to support field services, project deployments, technology upgrades, and operational incidents

Education

• College Diploma in Information Technology, Computer Science, Business Technology, or a related discipline

Skills & Competencies

• Strong knowledge of end-user computing environments and workplace technologies.
• Experience with Mobile Device Management (MDM), cloud-based technologies, and endpoint security solutions.
• Understanding of ITIL service management practices, including Incident, Problem, and Change Management.
• Knowledge of software asset management and technology lifecycle management.
• Strong troubleshooting, analytical, and problem-solving abilities.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business, or a related field.
• ITIL certification.
• Microsoft, endpoint management, collaboration platform, or infrastructure-related certifications.
• Experience supporting industrial, mining, manufacturing, or operational technology environments.

What We Offer You

• Competitive compensation including a variable annual incentive plan
• Participation in a competitive Defined Contribution Pension package
• Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
• Leave for all of life's reasons (vacation, personal, sick, parental)
• Work culture dedicated to safety, diversity & inclusion, and career growth
• Employee Family Assistance Program
• Virtual Healthcare online
• Online training and career development opportunities

Why Newfoundland and Labrador

Newfoundland and Labrador, Canada's easternmost province, is known for its rugged coastline, rich cultural heritage, and significant natural resources. The province's economy is bolstered by a robust mining sector, where Vale Base Metals' integrated operations play a crucial role.

At Long Harbour, we operate a state-of-the-art processing plant, which refines nickel concentrate from Vale Base Metals' Voisey's Bay mine, located in Labrador, into nickel, copper, and cobalt products. This plant is a cornerstone of our commitment to value-added processing in Canada. Meanwhile, the Voisey's Bay mine is one of the world's most substantial nickel deposits. It provides high-quality nickel, copper, and cobalt, essential for the 21st century economy.

Include to Transform

At Vale Base Metals, we are committed to ensuring an inclusive work environment where people can act like owners, being their authentic selves and empowering them to deliver results. Vale Base Metals encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

Vale recognizes the Impacts and Benefits Agreements with the Innu Nation and the Nunatsiavut Government in which Innu and Inuit workers have first preference for employment at the Voisey's Bay Mine Site. This is guided by an adjacency principle that first gives preference to those who live on the coast of Labrador, followed by those residing in the rest of Labrador, those residing on the island of the province, followed by the rest of Canada.

Next, priority will be given to Newfoundland and Labrador residents. We also welcome those who are willing to relocate back home and those looking to make NL their permanent home. Accommodation is available throughout our recruitment process for applicants with disabilities.

Innu Nation members and Nunatsiavut beneficiaries can submit their application to their Vale Indigenous Employment Coordinator.

Employees engaged by the Company must be lawfully able to work for the Company in the country where the role is located. The Company does not provide immigration, work permit, or permanent residence sponsorship or assistance.

Pay Grade: F5T

Apply by: Friday, September 04th, 2026

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