Store Systems Engineer

Job Responsibility: Location: Markham, Ontario : Job Overview The Store Systems Engineer plays a key role in implementing and maintaining the backend systems that power the company's in store experience from the Point of Service system to the Handhelds and other devices used in our stores. This individual is passionate about providing quality service to our stores and Franchisees, thus ensuring our customers that shop in store have as seamless an experience as possible. The role will report to the Manager of Store Systems and be part of the Digital Engineering & Customer Facing Technology team within the Marketing Department. The Store Systems Engineer will be responsible for the following essential duties and is capable of adopting quickly to digital transformation mandates and initiatives. The individual will work collaboratively in cross-functional teams and must communicate effectively with creative teams and clients. Essential Duties

• Maintain and support essential servers and back-end systems that are used in day-to-day retail operations.
• Perform continuous upgrades in conjunction with developers for our POS software ensuring company rollout standards are adhered to.
• Level-3 escalation for our POS systems and accompanying back-end servers and programs.
• Development of proactive monitoring and cleanup scripts to maintain our day-to-day operations and ensure a stable product for the end users. Coordinate with Helpdesk for escalations of any monitoring put in place and provide them with tools to help better service our customers before relying on escalations.
• Data analysis for in store and centralized requests utilizing the following but not limited to SQL queries, Excel, PowerShell scripting, etc. to pull back required data to assist in in-depth analysis of issues and or data to make a business case to drive future decisions.
• Works closely with other Store Systems Engineers, BA's, and the Manager to assess the current state of hardware, software, etc. in stores and make recommendations for future upgrades, changes, etc. that would benefit the end users.
• Performs essential duties related to new store openings, relocations, renovations, store closures, etc. Including but not limited to working with 3rd party vendors, installing, and maintaining system images, configuring on site network devices and wireless handhelds, etc.
• Maintain in-store databases across all stores from an initial support perspective. Monitor the databases via proactive scripting, troubleshoot where applicable, and work with internal escalation teams for further analysis where needed.
• Works closely with BA's and Functional Business users to identify future changes and perform POC's where applicable.
• Maintains our QA environment in our home office ensuring systems is readily available for the QA team. Occasionally will perform QA duties where needed either remotely or in person to help validate scenarios from a technical perspective.
Experience, Education, Certifications
• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Minimum 3 years work experience in a retail environment supporting applicable retail systems.
• Prior working experience in a helpdesk and or escalation support type role with on-call practices.
• Ability to analyze complex technical problems and propose effective solutions.
• Proficient in debugging and troubleshooting issues in a timely manner.
• Experience with tools like Jira, Confluence, Slack, or others.
• Effective communication within functional and technical stakeholders.
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