Costumer Experience Manager - Milton

Job ID: 523161

Permacon is a North American leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon operates 8 plants and employs over 300 employees on their different sites in Quebec and Ontario and is part of the CRH Group.

Job Summary:

We are currently looking for a Customer Experience Manager based at the Milton Office and covering Ontario’s Southwestern region.

Job Responsibilities:

Reporting to the Vice-President, Sales, the Customer Experience Manager will be mainly responsible for leading the Customer Experience team to ensure Customer Satisfaction with proper development, implementation and execution of Sales policies and procedures. 

More specifically, he or she will directly supervise 3 Customers Experience Coordinators and a total of about 10 team members including Dispatchers and Customers Experience Representatives located in Milton, Bolton, Cambridge and Woodstock.

The Manager is responsible to staff, coach, develop and train his team to deliver superior service in the areas of order taking; logistics and transportation; contract management; inventory control; price, contact and customer information and databases. Finally, the manager will ensure constructive relationship with the sales, production and planning teams.

Job Requirements:

• College diploma in business administration or equivalent experience
• A minimum of 5 years of Customer Service experience and 3 years in a supervisory role
• Strong knowledge of best-in-class practices in the logistic and customer service fields
• Excellent leadership, teamwork and people skills
• Superior problem solving and decisions making capabilities
• Analytical mind
• Initiative and autonomy
• Good knowledge of Microsoft Office and computers
• English spoken and written

Job compensation/Benefits

• The annual salary is 72 000 $ to 89 000 $,
• Employee life insurance,
• Short Term and Long-Term Disability,
• Medical, dental and vision care plan paid by the Company,
• Vacation time,
• Retirement saving plan with employer contribution, up to 5% of annual salary,
• Access to an Employee and Family Assistance Program (EFAP),
• Significant discounts for company products,
• Opportunity to build a career and progress in the company.

This posting is to fill an existing vacancy

Are you ready to take on the challenge? APPLY NOW!

If you are passionate about creating an outstanding costumer experience, apply now and join the adventure!

At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation.

Permacon does not directly use artificial intelligence to screen, assess or select applicants.