Digital Operations Specialist

Markage is looking for a Digital Operations Specialist to join our fully remote Canadian production engine. This role supports the core systems and processes that allow us to deliver capacity to clients at scale.

You will work inside our internal technology stack and digital tools every day. Your responsibilities include process execution, content and data handling, quality checks, documentation, and operational support. This is not a traditional administrative role. It is a modern digital operations role for someone who can move quickly, write clearly, and use systems and AI tools to maintain high output.

You will support both self-service and enterprise capacity workstreams. You will help keep the production engine running reliably so client-facing teams can focus on delivering a consistent experience.

This position is ideal for someone who wants clear ownership of operational work, enjoys systems and process improvement, and performs well in a high-output remote environment.

Essential duties:

• Execute digital operations tasks using internal systems and tools with accuracy and consistency.
• Write, update, and quality-check operational documents and content as required by production workflows.
• Support client-facing teams by preparing materials, tracking deliverables, and resolving routine operational issues.
• Maintain organized records of work completed inside company systems and identify process gaps for improvement.
• Follow established digital processes and timelines to support reliable production output.

Essential requirements:

• Demonstrated ability to use digital tools and systems to complete work accurately and efficiently.
• Strong written communication skills with the ability to produce clear, accurate output under volume.
• Demonstrated reliability and ability to sustain a high-volume workload in a remote environment.
• Ability to follow established processes and maintain accurate records.
• Holds a valid Dex Professional Specialist Certification (DEX-PSP) in the Business & Office Operations domain.

Preferred qualifications:

• Prior experience in a digital operations, production support, or agency operations environment.
• Experience working in a fully remote role with clear daily output expectations.