Engagement Leader - Site Manager Role

Join Long View as a Site Manager in Edmonton, where you’ll lead client engagement and optimize IT service delivery. This role is vital for enhancing client relationships and driving proactive success. As a Site Manager, you will be the primary point of contact for clients and assist in managing their IT services. Your role will involve monitoring service levels, fostering teamwork, and driving IT improvements while ensuring client satisfaction. Long View values collaboration, making this an ideal opportunity for driven professionals. Key Responsibilities:

• Ensure service agreements are consistently met and exceeded
• Engage clients effectively by providing regular updates
• Collaborate with various internal and client teams for service success
• Oversee service documentation and facilitate client transitions
• Report on major incidents and emerging service opportunities

Requirements:

• 10 years of experience in client engagement or managed services
• Deep understanding of core IT technologies and infrastructure
• Strong grasp of ITIL service management principles
• Ability to convey technical information to non-technical audiences
• Willingness to participate in an on-call rotation as needed

Lead client engagement initiatives and drive service excellence at Long View to make a positive impact. #J-18808-Ljbffr