Lead Solution Consultant - CCaaS and AI
Connex Telecommunications Inc.
Join Connex Telecommunications as a Lead Solution Consultant specializing in CCaaS and agentic AI. Utilize NiCE CXone and Cognigy to revolutionize customer service experiences through advanced technology integration. As a hands-on consultant, you will manage end-to-end solution workstreams, collaborating with engineers and architects to drive innovation. Your role includes mentoring team members while ensuring high-quality delivery of AI-powered solutions tailored to client needs. Key Responsibilities:
- Design and implement CCaaS solutions from requirements to deployment
- Architect AI experiences and conversational automation
- Draft technical designs and integration specifications
- Oversee script and flow configuration in CXone and Cognigy
- Drive API integrations with major CRM systems
- 5+ years in contact center solution design and implementation
- 2+ years experience with Cognigy AI solutions
- Familiarity with cloud architecture principles
- Experience managing workstreams or engagements
- Strong communication skills for client engagements
Vacancy posted more than 2 months ago
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