IT Support Team Lead/ Technical Support Supervisor

The Opportunity

DeVry Greenhouses is seeking an experienced and hands-on IT Support Team Lead / Technical Support Supervisor to oversee day-to-day end-user support across our operations. This is a working leadership role where you’ll provide frontline technical support while supervising and supporting a small IT support team.

The successful candidate will support users experiencing technical difficulties, maintain IT systems and equipment, and help ensure reliable technology services across the organization.

DeVry Overview

DeVry Greenhouses is a leading wholesale supplier of bedding plants and nursery trees, serving major retailers and growers across North America. We combine the scale and stability of a large operation with the energy and adaptability of an entrepreneurial team—while staying true to our roots as a family-based organization built on integrity, care, and teamwork. We roll up our sleeves—especially during the busy spring season—but also know how to have fun with an energetic and collaborative culture. Procurement is central to our success, ensuring our growers and operations teams have the materials and supplies they need.

Responsibilities

• Respond to users experiencing technical difficulties in person, remotely, and electronically.

• Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues.

• Provide business systems, network, and Internet support to users.

• Research and implement solutions using technical manuals, user guides, and support documentation.

• Provide training and technical guidance to users in response to identified difficulties.

• Supervise and support junior IT support staff through coaching, scheduling, and ticket coordination.

• Manage escalated support requests and ensure timely ticket resolution.

• Support Microsoft 365 administration including user accounts, Teams, Exchange, SharePoint, and Intune.

• Set up and configure computers, mobile devices, printers, scanners, and related equipment for employee use.

• Maintain IT asset inventory, documentation, and problem/solution logs.

• Assist with onboarding and offboarding activities including account setup and equipment deployment.

• Troubleshoot networking, VPN, and connectivity issues and escalate infrastructure concerns when required.

• Contribute to continuous improvement initiatives and technology recommendations.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field.

• 3–5+ years of technical support experience in a corporate or enterprise environment.

• Previous leadership, supervisory, or team lead experience in an IT support environment

• Strong knowledge of Windows environments, Microsoft 365, networking, and end-user support.

• Experience supporting desktops, laptops, printers, mobile devices, and VoIP systems.

• Familiarity with Active Directory, SharePoint, ticketing systems, and endpoint management tools.

• Strong troubleshooting, communication, organizational, and customer service skills.

• Valid BC Driver’s License and willingness to travel occasionally between company locations.

• Must be legally authorized to work in Canada.

Total Rewards

• Hourly rate $36.60 per hour for full-time 40 hours per week.

• Includes RRSP matching and extended health & dental benefits

Why Join Us?

• Be part of a growing and innovative horticulture company.

• Work with a collaborative and supportive team environment.

• Opportunities for professional growth and development.

• Competitive compensation and comprehensive benefits package including RRSP matching and extended health & dental coverage.

Work Location

Chilliwack, BC (in-person; relocation or reliable commute required)