Retail Banking Sales Service Manager

Drive BMO retail banking sales and service through customer advice, team coaching, and business planning at 125 East Hills Boulevard SE.This Branch Manager leads employees, strengthens customer relationships, and supports profitability and customer experience goals. The work includes personal banking and credit card conversations, community networking, referrals, and compliance with legal, regulatory, and Bank requirements.Key Responsibilities:
Guide employees toward service and financial objectivesCreate business development strategies with BMO partnersConduct calls and community activities to develop relationshipsResolve complex customer situations or escalate appropriatelyControl branch operating expenses according to forecastsRequirements:
Five to seven years of relevant experience typically expectedSupervisory or management experienceIn-depth knowledge of retail banking products and trendsKnowledge of branch technologies, processes, and metricsStrong written, verbal, collaboration, and problem-solving skillsUse banking expertise, relationship development, and branch leadership to support BMO customers, employees, sales, and service outcomes.
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