Moments Program Coordinator (And Sorority)

Job Responsibility:

JOB SUMMARY

The Moments Program Coordinator manages the overall operations of the Moments Neighborhood and has primary responsibility for meeting the daily living activities and life enrichment needs of the Moments Neighborhood residents. The coordinator has direct supervisory responsibility for the Moments Program Resident Specialists and is a champion and resource in the Community for all elements and components of the Moments Program.

The Sorority Coordinator has the same responsibilities and below, but for the Sorority Neighborhood; substitute “Sorority for Moments” below.

ESSENTIAL JOB FUNCTIONS

The Moments Program Coordinator directs the ongoing operation of the Moments Neighborhood through the completion of the following duties:

Supervisory

1. Ensures staff are trained and understand the Essence of Symphony, our Mission and Core Values.

2. Develops and maintains the RS work routines, balancing and reassigning staff as resident census and care needs change. Audits rooms and compliance to work routines daily. Walk and Watch.

3. With the Director of Care (DOC) Proactively schedules and reschedules staffing of the Moments Neighborhood based upon the occupancy and specific care needs of the current residents so as to ensure appropriate levels of staffing, while managing within the budgeted guidelines

4. Trains and supervises care staff and volunteers assigned to the Moments Neighborhood in providing day to day resident care in compliance with approved SSL programs, policies and procedures.

5. Delivers Moments training and orientation programs to all new Community employees and ensures all Moments Neighborhood staff are trained and provide care and life enrichment according to the prescribed Program elements.

6. Models validation and “making connections” techniques while assisting/caring for Moments residents

7. Does final interviews and contributes to hiring decisions with the DOC, CEO and other resources.

8. Orients new staff in collaboration with the DOC and other members of the Leadership Team.

9. With the DOC, conducts probationary and annual performance appraisals on staff working in the neighborhood.

10. Responsible for monitoring and tracking attendance, as well as performance, against established quality standards and for effectively carrying out disciplinary action, as appropriate. Id supported by the DOC in carrying out discipline.

11. Develops and encourages teamwork and promotes positive staff morale. Demonstrates good program execution by lead by example.

12. Provides guidance and acts as a resource to Team Members and Volunteers

Resident Service

1. Conducts family interviews regarding resident life stories to ensure completion of the Resident Profile and the creation of a Moments Memory Box for all new residents to the Neighborhood within 14 days of move in.

2. Coordinates the monthly and daily activities calendars with the Life Enrichment Coordinator ensuring opportunities are provided for Moments residents to participate in activities within other Community Neighborhoods as appropriate and that individual interests and needs are accommodated.

3. Ensures that the Moments Neighborhood maintains the appropriate Life Skill Stations, Moments Kits and Moments Memory boxes and that Team Members are trained in their proper usage with residents.

4. Actively participates in the resident assessment and service planning process, working closely with the DOC and based on the family interviews and ongoing evaluation of resident needs

5. Establishes and maintains regular communication with resident family members and/or POA with at minimum the creation and distribution of the Monthly wellness report. Gets feedback and input from peers to create the report each month for each resident.

6. Participates with the DOC in the development of Moments resident Service Plans (SP).

7. Implements, monitors and updates the SPs ensuring resident care and lifestyle needs are successfully being met

8. Establishes, promotes and facilitates MONTHLY scheduled family educational/support group - in person and online.

9. Works in coordination with members of the Leadership Team to effectively communicate with family members regarding residents' changing needs.

10. Plans family style dining in the neighborhood and hydration requirements with the Dining Services Coordinator

11. Organizes and conducts monthly orientation and in-services on memory care related topics.

12. Evaluates the quality of care delivered to ensure compliance with SSL program policies and procedures

13. Maintains safety and environmental standards for the Moments Neighborhood - Sharps, chemical storage, trip hazards. Ensures common areas and kitchen is clean and well organized.

14. Assists residents with direct care activities of daily living (ADLs) as needed and when staff are not available - with DOC reassess work routines, and assess staff abilities, when this consumes a lot of their time.

Customer Service and Marketing

1. Ensures that all employees provide excellent customer service to internal and external customers.

2. Ensure staff on Moments neighborhood, understand how to appropriately answer the phone, how to handle visitors and how to handle complaints or issues professionally.

3. Ensure all staff are dressed appropriately in Symphony Dress code and name tag, and meeting the standards as outlined in the SSL dress code policy. Ensures staff are not carrying or using personal cell phones while on duty.

4. Participates in the marketing events of the Moments Program and the Community

Other

1. Identifies and implements opportunities to model the Whole Home Approach within the greater Community.

2. Is available for all emergencies of the home, including fire, power outages, elopement, water issues and other emergencies as defined by the CEO.

SKILL, EFFORT, COMPETENCIES AND OTHER SPECIFICATIONS

Minimum Eligibility Requirements

• Must have a genuine compassion for and desire to improve the quality of life of seniors

• Must be able to communicate effectively with residents, families, staff, and the general public

• 5+ years' experience providing direct care to seniors preferred.

• 1 + years in a supervisory role

• Must have at least a high school diploma (from North America/Europe or a college degree from other countries)

• Must be able to clearly speak, read, write English. French is an asset but not required. Other languages are helpful.

• Must be able to work through an Outbreak, Epidemic or Pandemic, must be covid vaccinated, must be able to work with pets including dogs and cats (allergies can not be accommodated).

• Must have a valid Drivers License and be willing to obtain a class F bus license in first 6 months of employment. (company paid)

• Basic knowledge and understanding of Alzheimer's Disease and related dementias and a desire to serve residents and families of the Moments Neighborhood

• Organizational skills and ability to coordinate care across disciplines (including Wellness, Activities, Dining, etc.)

• Ability to work within an environment that supports the goals and embraces the practices set forth in the Moments Program

• Computer literacy with Outlook, Word, Excel as well as an aptitude and willingness to learn other job specific software programs, as required.

• Must meet all prescribed health requirements and possess current Standard First Aid and CPR

Certifications

Working Conditions/Hours

• Ability to work full-time, including MOD weekends and some overtime work as needed.

• Some weekends, evenings and nights will be required to audit rooms/work routines and generally manage the neighborhoods to high standards.

• Regular hours are flexible for the needs of the business and residents and generally range for 8 hours between 7 am and 7 pm.

• Must observe at least two meals in the neighborhood per day on a rotating basis.

Physical Demands

• Sustained walking, sitting, standing, squatting

• Ability to lift, carry, push, pull or otherwise move objects of between 3.0 - 15 kgs

• Varying lumbar and cervical rotation, as well as shoulder reaching

• Wrist must be capable of moving in all planes

• Various forms of grip, pinching and finger dexterity required

Mental Demands

• Ability to respond effectively to inquiries, issues and concerns

o Must be in good mental health and able to handle moderate to high degrees of stress, prioritize issues and react with a calm demeanor.

• Short- and long-term memory capability

• Alertness, concentration, judgment and decision making.

• Excellent organizational skills

Job Type: Full-time

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Orléans, ON K1C 7L1: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Work Location: In person