Manager, Account Management (Canada)

About the role
We’re looking for an action-oriented, growth-minded Sales Manager with a proven track record of success to lead our Canada based Account Management team. As first line manager, you will coach and develop Account Managers across Canada. You will lead your teams to meet their quota attainment and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company.You will report into our Director of Account Management and work closely with our Account Management leadership team.What you will doManage a team of 4-6 account managers to deliver monthly goal attainmentProvide leadership and direction to a high-performance team – including hiring, training, and pace settingDevelop specific and targeted goals for contributors on your team to help them grow and developFind innovative and creative ways to improve and increase performanceExecute, iterate and improve on “set piece” customer engagements to develop best practices that scaleSupport consistent and consultative sales and client success processes ensuring customer experience remains best in classDirectly manage and resolve customer escalationsTake an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things doneWhat you will need
A minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environmentPrevious experience as a top-performing account manager or sales executiveProven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant)Proven track record of managing renewals and minimizing churn riskProven leadership skills, people management skillsHighly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the companyEager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quicklyHighly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and smallHigh integrity individual who’s enthusiastic about building a great company for the long termCourage to challenge the status quo when logic and reason require it. See something broken? Fix it.Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email View email address on ca.hrm.tc highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.CA$240k OTE (60/40 split)*Commission is not guaranteed
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