Organisational Design Consultant

Design organisational capability for Genesys AI transformation as an Organisational Design Consultant in a concentrated, part-time engagement. Shape ownership, capacity, and operating models.Miratech seeks an Organisational Design Consultant to assess how knowledge work is organised across tax, individual enquiries, and business enquiries. You will map current structures, analyse capability gaps, and define practical target-state options. The work includes RACI matrices, role profiles, resourcing requirements, and transition planning. You will also address AI-era responsibilities for virtual-agent tuning, answer review, and feedback loops.Key Responsibilities:
Map organisational units, roles, reporting lines, and current content capacityAssess ownership, capability gaps, capacity shortfalls, and failure pointsBuild named-role RACI coverage across the content lifecycleDefine operating-model options, trade-offs, rationale, and resourcing implicationsDesign transition, change, training, communication, and risk approachesRequirements:
Eight or more years in organisational or operating-model designImplemented deliverables including RACI matrices, role profiles, and transition plansExperience spanning multiple business units with shared or contested ownershipExecutive stakeholder credibility and strong engagement capabilityEligibility to obtain and hold Government of Canada security clearanceBring organisational design, workforce planning, and operating-model expertise to clarify ownership for Miratech’s AI-enabled knowledge capability.
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