Happiness Expert
$21 - $22 per hourFull-time
Accent Inns
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Happiness Expert
Richmond, BC Full-time $21.00-$22.00/hour
Make it Your Job to Spread Happiness!
Accent Inns (the hotel with a rubber duck in every room) and Hotel Zed (rebels against the ordinary) are searching for a Happiness Expert (Full Time) to join our Customer Happiness Hub. This is an in-person role located at our Richmond, BC location, no remote option available.
The Customer Happiness Hub is where our Happiness Experts provide relationship-based customer service experiences while maximizing revenue, reinforcing our unique brands and establishing meaningful human connections that make a positive difference in someone's day.
Working here is different than working anywhere else, and we don't just say that. We're a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam.
Key to our success is living by our four Core Values everyday:
- Be Real
- Have Fun
- Make Everything Better
- Have Each Other's Backs
Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are!
Benefits & Work Perks
We pay 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:
- Free nights at any of our hotels + discounts for friends & family
- Live Your Best Life fund for any courses you're interested in (including post-secondary tuition or surf lessons!)
- Employee purchase program so you can get sweet deals on everything from electronics to linens
And these are just a few!
What You Do
As a Happiness Expert you deliver on three main pillars:
- Create memorable brand touchpoints that drives loyalty
- Thousands of conversations happen in our Happiness Hub and these conversations are our opportunity to make people love us. Make every conversation count - contacting the Happiness Hub either by phone, email, SMS or social should reinforce our brands and make every customer smile
- Drives sales by booking more rooms and maximizing yield
- Don't leave any money on the table. Ask questions to uncover opportunities, use storytelling to showcase why our properties are the perfect fit for the customer and ask for the sale.
- Be the communications and service center for customers
- Help us deliver outstanding customer service on property by capturing customer information when you make reservations so it is shared with our properties.
- Set expectations and showcase hotel amenities pertinent to the customer conversations. Suggest local events or restaurants to enhance their stay.
- Drive loyalty for our important preferred corporate clients, groups and travel trade customers with outstanding and seamless service and communications.
What You Need
- Available to work in-person at our Richmond location - no remote option available
- Must be available weekends & evenings (latest shift time ends at 11:30pm)
- Previous sales and/or hotel experience is preferred
- Fun loving nature
- Easy conversationalist
- Extra-sensory perception to how others are feeling
- Tech-savvy systems expertise
- Multi-tasker who doesn't crack under pressure
- Sleuth like problem solving skills
- Good grammar and writing skills
- Front desk or reservations office experience an asset, but we are also happy to train
Join our Fam-Jam
If this sounds like the job for you, hit that Easy Apply button and don't forget to write a note about why you want to work with us!
Don't feel like you meet every requirement? Studies show that women are less likely to apply to roles because they don' t match the job posting 100%. If this posting sounds like an exciting opportunity for you, we encourage you to apply.
Our Commitment to Diversity & Inclusion - We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We endeavor to ensure marginalized groups are represented: Black, Indigenous, people of colour, and LBGTQ2S+ communities.
Please visit our careers page to see more job opportunities.
Vacancy posted 20 hours ago
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