Hospital Quality Leader - Hospital Quality Management

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Job Summary

The Hospital Quality Leader leads system-wide healthcare quality programs by translating enterprise strategy into clear workplans, metrics, and deliverables, while ensuring alignment across hospitals and managed entities. Serves as the program manager for the health system’s mortality reduction efforts as well as the Hospital Mortality Improvement Collaborative, in partnership with the Program Chair and Director of HQM. This role is expected to drive execution, monitor performance, and address variation, risks, and barriers within the mortality reduction program, as well as charter improvement initiatives and serve as the system project coordinator for all system-wide improvement efforts. The quality leader oversees program governance, data integrity, reporting, and adherence to improvement plan scopes and timelines while fostering cross-entity collaboration to standardize best practices and accelerate improvement. This role will serve as a partner to entity leaders by providing data driven insights, help with local strategy development, and develop Vizient and dashboard expertise. Ensures alignment with external quality frameworks, staying up to date with best practices and industry advancements, and integrates related initiatives to deliver sustainable, measurable outcomes across the health system.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Job Summary

The Hospital Quality Leader leads system-wide healthcare quality programs by translating enterprise strategy into clear workplans, metrics, and deliverables, while ensuring alignment across hospitals and managed entities. Serves as the program manager for the health system’s mortality reduction efforts as well as the Hospital Mortality Improvement Collaborative, in partnership with the Program Chair and Director of HQM. This role is expected to drive execution, monitor performance, and address variation, risks, and barriers within the mortality reduction program, as well as charter improvement initiatives and serve as the system project coordinator for all system-wide improvement efforts. The quality leader oversees program governance, data integrity, reporting, and adherence to improvement plan scopes and timelines while fostering cross-entity collaboration to standardize best practices and accelerate improvement. This role will serve as a partner to entity leaders by providing data driven insights, help with local strategy development, and develop Vizient and dashboard expertise. Ensures alignment with external quality frameworks, staying up to date with best practices and industry advancements, and integrates related initiatives to deliver sustainable, measurable outcomes across the health system.

Other Information

Other information:

Education Requirements

• If non-clinical:
• Bachelor's degree or higher in Business Administration, Science or Health Care-related field.
• Master’s degree preferred.

Licensure/Certification Requirements

• If clinical: clinical education required (degree or certification or license acceptable, RN, PT, OT, SLP, NP, PA, RRT, LCSW)

Professional Experience Requirements

• If non-clinical: If Master’s degree: five (5) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation) –OR– If Bachelor’s degree: seven (7) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation). Previous healthcare experience required.
• If clinical:
• Clinical Experience: Two (2) years of experience in a healthcare managerial role, or healthcare educator role –OR– Four (4) years of experience in a clinical setting – for example: inpatient, outpatient, home health or hospice. AND
• Professional Experience: If Master’s degree: three (3) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation) –OR– If Bachelor’s degree: five (5) years of relevant experience (eg – healthcare, business, consulting, strategy, project management, quality, performance improvement, design and implementation). Clinical leadership and healthcare experience required.

Knowledge/Skills/and Abilities Requirements

• Proven ability to lead complex project initiatives in a clinical and/or business environment
• Excellent analytical and communication skills, including facilitation and presentation skills
• Proven ability to excel and achieve results in a team-oriented, matrixed environment
• Experience leading groups of stakeholders/leaders to achieve quantifiable results
• Knowledge of project and change management techniques and tools
• Highly responsive to internal customers
• Proficient in Office Suite tools. Prefer applicant with experience in areas such as Tableau, EHR reporting (Crystal reports, workbench, etc.)
• Proficient in reading, documenting in, and teaching use of an electronic health record. Epic preferred.
• Understands healthcare cost structures at a high level.
• Lean Six Sigma Certification or equivalent preferred

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Hospital Quality Management

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $44.56 - $64.06 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

If a teammate within the Quality organization applies to and is selected for another position within Quality or another Enterprise/Shared Services Department, or vice versa, the move will be treated as an internal transfer within Enterprise/Shared Services. The teammate will retain their employer designation. Teammates from outside the Quality organization or Shared Services, and external applicants, will be hired to NC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.