Customer Experience Specialist: Online Reputation & Recovery
Pergolux GmbH
PERGOLUX is seeking a Customer Experience Specialist for Reviews & Social Care to monitor and improve online reputation across platforms, coordinate public responses, and drive resolutions with internal teams. You will de-escalate sensitive issues, ensure privacy, and translate feedback into operational improvements.You will work with CRM and ticketing systems, tracking progress and providing monthly performance insights. Experience with US/NA markets and e-commerce is a plus.
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Vacancy posted more than 2 months ago
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