Data Center Operations Director

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Data Center Operations Director based in Canada. This is a senior leadership opportunity for an experienced data center professional to oversee large-scale infrastructure deployments and operational programs for hyperscale and enterprise clients. In this role, you will lead end-to-end delivery across multiple programs, ensuring projects meet demanding timelines, budgets, quality standards, and client expectations. You will oversee multidisciplinary teams spanning engineering, project management, field services, supply chain, installation, and operational support. With responsibility for financial performance, revenue forecasting, profitability, and resource planning, you will play a critical role in driving sustainable business growth. You will also serve as a strategic client partner, strengthening relationships, identifying expansion opportunities, and delivering scalable infrastructure solutions. This position is ideal for a results-driven leader who combines deep technical expertise, commercial acumen, and a commitment to operational excellence across complex, multi-site environments. Accountabilities: - Lead the planning, execution, and operational management of large-scale and hyperscale data center infrastructure programs, ensuring compliance with established delivery standards, methodologies, and processes. - Oversee end-to-end data center deployments, including structured cabling, network infrastructure, power and space planning, installation activities, and ongoing Day 2 operations. - Develop and maintain multi-year program roadmaps aligned with client requirements, infrastructure expansion plans, and long-term business objectives. - Provide leadership and oversight to project managers, project coordinators, field supervisors, installation teams, and operational support personnel across multiple concurrent programs.

- Establish program governance frameworks, including organizational structures, RACI matrices, communication plans, escalation procedures, and stakeholder management processes. - Act as the primary executive point of contact for assigned clients, ensuring alignment on project scope, timelines, risks, deliverables, and performance expectations. - Conduct regular client business reviews covering program performance, financial results, risks, operational challenges, and strategic growth opportunities. - Partner with account management teams to understand client needs, develop scalable service offerings, strengthen relationships, and identify opportunities to expand existing accounts. - Lead the development and approval of program and project plans, including work breakdown structures (WBS), organizational breakdown structures (OBS), requirements management, cost estimates, material planning, and risk mitigation strategies. - Oversee infrastructure installation and construction activities, ensuring adherence to approved designs, technical specifications, safety requirements, and quality standards. - Coordinate with supply chain and procurement teams to ensure timely sourcing, availability, and delivery of equipment and materials. - Develop Statements of Work (SOWs), evaluate subcontractor proposals, and negotiate pricing and delivery terms with installation partners and subcontractors. - Provide strategic oversight of Day 2 support operations across multiple active data center environments, maintaining service quality, operational reliability, and client satisfaction. - Own the profit and loss (P&L) performance of assigned programs, ensuring financial accuracy, profitability, and effective cost management. - Manage revenue forecasting, budgets, cost tracking, margin performance, resource allocation, and financial reporting across the program portfolio. - Enforce project control standards covering scope, schedule, cost, quality, risk, and change management.