IT Support Engineer
$27k - $32k per yearJob Title: IT Support Engineer
Location: Seaford, BN25 1LS
Salary: 27,000 - 32,000 per year depending on experience
Job Type: Full time, Permanent
Join a growing MSP where your skills actually make an impact
We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career.
No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly
What you'll be doing:
- Providing IT support via phone, remote tools, and on-site visits
- Owning and resolving helpdesk tickets in line with SLAs
- Building strong client relationships through clear, professional communication
- Setting up users across Active Directory, Microsoft 365, and Entra
- Deploying and configuring hardware (imaging & Intune)
- Supporting and configuring VoIP systems (training provided)
- Maintaining accurate documentation of systems, changes, and tickets
- Monitoring backups, updates, and system health checks
- Diagnosing, repairing, and upgrading devices in-house
- Supporting and leading IT projects when required
- Working closely with the Operations Manager and wider team
About you:
What we're looking for:
- At least 2 years' experience in an IT Support role
- Strong troubleshooting skills and a logical approach
- A genuine passion for IT and delivering great service
- Confident communicator with excellent customer skills
- A team player who can also work independently
Technical experience with:
- Windows Server (AD, GPO, DNS, DHCP)
- Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
- Azure / Entra
- Windows & Mac OS
- Virtualisation
- VoIP systems
MSP experience and relevant certifications are a bonus, not a must.
Location & travel:
- This is an office-based role in Seaford, with regular travel to client sites.
- Company vehicles are available
- You must live within a commutable distance to be considered
What you'll get:
- Annual salary increases (minimum 1,000 per year!)
- Regular pay reviews
- Pension scheme
- Death in service cover
- Your birthday off - on us
- Free drinks in the office
- Well-being support (including counselling sessions)
- Annual eye tests
- Smart casual dress + branded clothing
- Free parking
- Team events and socials
Additional requirements
Due to the nature of our clients, a clear DBS check will be required before starting.
If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, may also be considered for this role.
$26k - $30k per year
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