Utility Customer Growth Manager

Build customer loyalty and territory growth for Liberty through proactive account leadership, stakeholder partnerships, and innovative utility solutions.In this Key Account Manager role, you will maintain superior relationships with executive leaders, government representatives, operators, and customers. You will recognize needs, resolve issues, and advocate for customers internally. The position also creates community connections through outreach, meetings, events, and employee volunteer opportunities.Key Responsibilities:
Monitor customer satisfaction and proactively drive loyaltyAdvocate customer needs with internal departmentsDevelop relationships supporting new growth opportunitiesInitiate community meetings and answer customer questionsCoach employees to meet deadlines and follow processesRequirements:
Bachelor degree or equivalent10+ years of professional experience3+ years in a related account management roleAdvanced communication and conflict resolution abilitiesActive listening skills with diverse customersBring customer advocacy, stakeholder management, communication, and community engagement skills to Algonquin’s utility growth strategy.
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