Service Delivery Manager In Hybrid Model Markham

Take charge as a Service Delivery Manager overseeing large-scale contract execution in a friendly hybrid work model. Foster robust client relationships and ensure service excellence across Digital Workplace Solutions. As a Service Delivery Manager, you will lead the end-to-end service delivery for critical contracts. This role requires extensive experience in service delivery and program management, specifically within managed services or IT outsourcing. With a focus on effective communication and problem-solving, you will collaborate with cross‑functional teams to ensure adherence to contracts and implement best practices. Key Responsibilities

Build and maintain trust‑based client relationships Manage client contracts, including amendments and renewals Oversee scope and financial performance of services Ensure all services meet or exceed service level agreements Foster a culture of continuous improvement within delivery teams Requirements

Bachelor’s degree in business administration or IT 7+ years in service delivery or program management Proven experience with large‑scale contracts Solid understanding of Digital Workplace Solutions ITIL Foundation or PMP certification preferred Excel as a Service Delivery Manager by optimizing service delivery and driving client satisfaction in a dynamic, collaborative setting.

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