agent, booking - travel agency
$20 per hourFull-time
Voyages de l'Est
Overview
Languages
French
Education
- College/CEGEP
- or equivalent experience
- Tourism and travel services management
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Attend to other financial transactions, such as plane tickets and travel insurance
- Calculate cost of travel and accommodations
- Handle reimbursement in case of transportation and hotel reservations cancellation
- Recommend suitable products
- Supervise clerical staff or other travel counsellors
- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
Experience and specialization
Computer and technology knowledge
- Travel software packages
- Database software
Travel bookings
- Individual travel
- Domestic travel
- International travel
- Cruise ship
Type of experience
- Call centre
Area of specialization
- Sales
- Accounting
Additional information
Transportation/travel information
- Willing to travel
- Willing to travel cross-border
- Willing to travel overnight
- Willing to travel internationally
- Travel expenses not paid by employer
Work conditions and physical capabilities
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Work under pressure
Own tools/equipment
- Computer
- Internet access
- Office equipment and supplies
- Printer
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Dedication
Vacancy posted 4 days ago
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