Senior Director Communications Transformation

Senior Director Communications TransformationHybrid
Job number
36661
Category
Manager
Status:
Permanent
Schedule:
Full-Time
05-Nov-2026
Area(s) of interest:
Human resources
Location(s):
Edmonton, Montreal, Toronto
A career as a Senior Director, Communications Transformation in the Culture, Community and Voice of the Organization team at National Bank means acting as a strategic leader in the transformation of our internal communications ecosystem. This job allows you to have a positive impact on our organization through your expertise in organizational transformation, internal communications, digital innovation and data-informed decision-making.
You will help build a modern, integrated and high-performing communications function that strengthens our culture, supports major transformations and creates an accessible and engaging employee experience across Canada.
Your role
Lead the transformation of the Bank’s internal communications ecosystem by implementing an integrated, scalable and data-driven operating model.
Develop communication strategies that support major business, technology and people transformations while promoting understanding, alignment and adoption.
Define the enterprise-wide editorial strategy, content governance, communication standards and audience-focused approaches across internal channels.
Modernize communications practices by integrating artificial intelligence, analytics and digital technologies into planning, content creation, measurement and decision-making.
Advise senior leaders by translating complex organizational priorities into clear, compelling and measurable communication strategies.
Build and lead a multidisciplinary team responsible for communications strategy, internal channels, content production and change communications .
Your teamThe Culture, Community and Voice of the Organization sectorconsists of a multidisciplinary group of specialists who work in an agile, proactive and collaborative manner to identify opportunities, modernize communications practices and continuously improve the employee experience.
Within the Corporate Communications department, you are part of a team of 30 specialist and you will report to the Vice-President, Culture, Community and Voice of the Organization. Our team stands out for its strategic impact, innovative approach and commitment to creating consistent, accessible and engaging communications across Canada.
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.
Prerequisites
Hold a degree in a related field and have 6 to 10 years of relevant experience.
Extensive experience leading complex organizational or communications transformations from strategy through implementation.
Demonstrated expertise in internal communications, change communications, employee engagement and organizational culture.
Experience defining editorial strategies, content governance frameworks, communication standards and digital channel strategies.
Advanced knowledge of artificial intelligence, analytics and digital technologies applied to communications.
Experience using data and insights to measure communication effectiveness, optimize employee experiences and support strategic decisions.
Significant experience leading and developing multidisciplinary teams in a large, complex organization.
Languages:Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
Critical Thinking Diversity & Inclusion Emotional Intelligence Innovation Management Risk Management Stress Management Business Alignment Data-Driven Decision-Making Decision Making Learning Agility Mobilization Partner Development Resiliency Strategic Vision Strategy Execution
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
Health and wellness program, including many options
Employee Share Ownership Plan
Employee and family assistance program
Preferential banking services
Involvement in community initiatives
Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environmentWe’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during your initial conversations. We welcome all candidates! What can you bring to our team?
Why work at National Bank?There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
For an inclusive and diverse environmentWe foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?
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