Tax Support Agent
Thomson Reuters Corp.
- # Tax Support AgentApply: Remote: Canada, Montreal, Quebec: Full time: Posted Today: End Date: November 30, 2026 (30 days left to apply): JREQ204895**ENGLISH VERSION FOLLOWS** **Titre : Agents au soutien fiscal - postes contractuels / Télétravail**Vous êtes passionné(e) par la possibilité d'apporter votre expérience en matière de soutien fiscal à une entreprise de classe mondiale, avec des possibilités de croissance de carrière illimitées ? Thomson Reuters est à la recherche d'**agents de soutien fiscal** motivé. Il s'agit d'une équipe mondiale bien établie, qui soutient nos produits fiscaux de pointe afin d'offrir une expérience client de premier ordre. Le candidat idéal possède à la fois des compétences en résolution de problèmes ainsi que des bonnes aptitudes à la communication **en anglais et/ou en français** une partie de notre clientèle étant à l'extérieur du Québec.**À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien fiscal**, vous allez :· Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts pour Professionnels et Consommateurs· Faire preuve d’écoute afin de prévenir d’éventuels échanges tendus avec la clientèle.· Appliquer les directives et procédures de l’entreprise pour résoudre les problèmes rencontrés habituellement par les clients.· Enregistrer les commandes des clients désireux d’acheter nos produits.· Participer au contrôle de qualité de nos logiciels.· Rédiger des réponses type dans le cadre de foires aux questions (FAQ).· Identifier des problèmes récurrents rencontrés par les clients, et en aviser son supérieur**À propos de vous**Vous êtes fait pour le rôle d'**Agent de Soutien fiscal** si votre expérience professionnelle inclut :· Solides connaissances en fiscalité.· Savoir travailler en équipe, et être polyvalent.· Grandes capacités d’organisation, et de gestion des priorités.· Faire preuve d’efficacité même sous pression.· Excellentes capacités à communiquer tant à l'oral et qu'à l'écrit.· Proposer des solutions innovantes pour résoudre les problèmes.· Adaptabilité professionnelle. · Expérience dans le domaine du service à la clientèle, savoir agir avec tact et diplomatie.· Avoir le désir de connaître de nouveaux produits et services en fonction des besoins de la clientèle.· Expérience pertinente dans le domaine du service à la clientèle.· Baccalauréat, ou expérience équivalente.**Atouts :**· Diplôme universitaire en fiscalité, comptabilité, finance, gestion.· Diplôme du cours d'impôt de H&R Block· Intérêt pour la fiscalité.· Connaissances en matière d’impôt sur le revenu des entreprises (T2/CO-17) et /ou des fiducies (T3/TP-646).**Quels sont les avantages pour vous ?**Vous rejoindrez notre culture inclusive de talent de classe mondiale, où nous nous engageons à votre croissance personnelle et professionnelle à travers :· **Bien-être :** Régimes d'avantages sociaux complets ; avantages flexibles et favorables à l'équilibre entre vie professionnelle et vie privée : vacances flexibles, deux jours de congé pour la santé mentale à l'échelle de l'entreprise ; travail de n'importe où jusqu'à un total de 8 semaines par an, 4 de ces semaines pouvant être à l'étranger et les autres au pays, abonnement à l'application Headspace ; programme de retraite, d'épargne, de remboursement des frais de scolarité et de motivation des employés ; ressources pour le bien-être mental, physique et financier.· **Culture :** Une réputation mondialement reconnue et primée en matière d'égalité, de diversité et d'inclusion, de flexibilité, d'équilibre entre vie professionnelle et vie privée, et bien plus encore.· **Formation et développement :** Accès à LinkedIn Learning ; Talent Marketplace interne avec des opportunités de travailler sur des projets inter-entreprise ; Ten Thousand Coffees Thomson Reuters café de réseautage.· **Impact social :** Huit groupes de ressources d'entreprise dirigés par les employés; deux journées de bénévolat rémunérées par an ; initiatives environnementales, sociales et de gouvernance (ESG) pour un impact local et mondial.· **Un travail axé sur les objectifs :** Nous avons un super pouvoir dont nous n'avons jamais parlé avec autant de fierté que nous le devrions : nous sommes l'une des seules entreprises de la planète à aider ses clients à rechercher la justice, la vérité et la transparence. Ensemble, avec les professionnels et les institutions que nous servons, nous contribuons à faire respecter l'État de droit, à faire tourner les rouages du commerce, à arrêter les mauvais joueurs, à rapporter les faits et à fournir de l’information fiable et impartiale à des utilisateurs du monde entier.**-------------------------------------------------------------------------------------------****Job Description** **Tax Support Agents, Contract - Fully Remote**Are you passionate about the chance to bring your Tax support experience to a world-class company, with unlimited career growth opportunities? Thomson Reuters is looking to add a self-motivated **Tax Support Agent**. This is a well-established global team, that supports our cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of problem-solving and good communication skills in **English and/ or French**. **Key Responsibilities**In this opportunity as **Tax Support Agent**, you will:· Provide taxation support to clients by telephone and email for our various tax software for Professionals and Consumers· Apply active listening skills to diffuse a potentially tense customer interaction.· Apply company policy and procedures to resolve routine customer issues.· Log orders from customers who would like to purchase our products.· Participate in software quality control testing.· Write standard answers for frequently asked questions (FAQ).· Determine recurrent issues coming from our different clients and inform the supervisor. **Required Qualifications**You’re a fit for the role of **Tax Support Agent** if your background includes:· Good knowledge of income tax.· Demonstrated ability to work collaboratively and cross-functionally. · Strong time management skills and ability to manage multiple priorities.· Ability to perform well under pressure.· Good communication (verbal & written).· Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems.· Team player with a flexible attitude and approach.· Customer service orientation and experience, with proven success in customer support and relationship management.· Willingness to learn additional products and services as needed to meet client demand.· Minimum of 1 year of relevant work experience in customer service.· Bachelor’s Degree or equivalent experience.**Assets**· University degree in taxation or related field (accounting, finance, administration). · H & R Block tax course graduate.· Good knowledge of the accounting cycle and/or experience in an accounting office.· Interest for taxation.· Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646). **Preferred Qualifications** #LI-D2E**What’s in it For You?*** **Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.* **Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.* **Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.* **Culture:** Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.* **Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.* **Making a Real-World Impact:** We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
- J-18808-Ljbffr
Vacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the Tax Support Agent in Ottawa, ON vacancy
$24.22 - $30.95 per hour
...Responsibilities: In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and... ...ownership and solve or escalate as appropriate for additional support in a timely manner. Research / Resourcefulness - Demonstrates...TaxApprenticeshipSelf employmentSeasonal workFlexible hours$84k - $140k per year
...typical day look like? Your typical day will consist of providing tax related services to private and public companies while working in... ...tax returns; reviewing tax provisions, conducting research in support of tax returns and following up with the various parties involved...TaxPermanent employmentWork at officeFlexible hours- ...Tax Technology Partner Canada We are Looking for a Tax Technology Partner for a global consultancy based in Canada The opportunity is amazing, and offers great clients, freedom to win global accounts, and live in beautiful Canada. If you have Tax Technology consulting...TaxLive In
- We are a warm and welcoming family seeking a reliable, caring, and engaging part-time nanny to support our toddler twins on a daily basis starting around 4:00/4:30 PM. We are looking for someone to start with us as soon as possible. The primary focus of this role is to actively...SuggestedPart timeImmediate start
CanadianNanny.ca
Ottawa, ON5 days ago $50k per year
...that has your back. Remote doesn't mean isolated. You'll be part of a collaborative, high-energy team that celebrates wins together, supports each other through challenges, and actually shows up for one another. A career path, not just a job. We develop our advisors into...SuggestedFull timeInternshipWork at officeImmediate startRemote workWork from homeHome officeShift work- ...Type: Full-time | Part-time | Commission-based Experience Level: New Agents, Experienced Agents, or Those Planning to Become Licensed Grow your real estate career with powerful tools, proven support, and a trusted brand recognized nationwide. Whether you're newly...Full timePart timeLocal areaShift work
- Chez RONA, nos employé(e)s cultivent leur passion chaque jour. Nos équipes sont animées par la volonté d’aider nos clients à faire de leurs projets une réalité, et engagées à faire une différence dans les communautés où nous sommes établis. Nous exploitons ou desservons...
$23.92 - $28.47 per hour
...Agent de contrôle préembarquement bilingue - Aéroport international d'Ottawa Si vous recherchez un emploi à l'aéroport où vous jouerez un rôle clé dans la sécurité nationale, ce poste est pour vous ! En tant qu'agent de contrôle préembarquement, vous assurerez la sûreté...Permanent employment- ...We are looking for a Corporate Tax Technology Partner for a Big 4 Firm in Canada. If you have Tax Technology consulting experience gained in a Big 4 or major consulting firm, this may be the role for you. Please message me if you would like a discrete conversation on...Tax
$52k - $78k per year
...help to build a better working world. The opportunity As a Tax Engagement Coordinator, you will be a part of our Private Client... ...we look for We’re interested in strong team players who support their colleagues in reaching their goals while also considering their...TaxWorldwideFlexible hoursWeekend work- ...Administrative Assistant & Sales Support Location: Ottawa, ON Type: Full Time Position Overview: A successful Desjardins Agent is seeking a qualified professional to join their winning team. We seek an energetic an administrative and support oriented professional...Full timeFor contractors
- ...Doing Deals… But You Know There’s More in You I spoke with an agent this morning who’s doing about 5–10 transactions a year. She’s... ...changes everything. Already, another agent reached out, offered support, and helped lift her energy. That’s how momentum starts. At...Full timeWork at officeShift workDay shift
$50k per year
Conseiller(ère) bilingue en assurance vie titulaire d’un permis chez Specialty Life Insurance, en partenariat avec Empire Life, avec un salaire de départ de 50 000 $ par année, et la possibilité d’atteindre 60 000 $ en atteignant les indicateurs de performance, plus des primes...Daily paidFull timeWork at officeRemote workWork from home$75k - $90k per year
...Fullscript platform, and partners on the content strategy behind how the Support Center as a whole is structured. It has grown alongside a... ...line falls between self-service and a conversation with a support agent, which numbers the work should move, and what to stop doing. The...Full timeRemote workFlexible hours$87k - $131k per year
...help to build a better working world. The opportunity As a Tax Manager, you will be a part of our Global Compliance & Reporting... ...and to contribute to the delivery of innovative tax compliance support for our diverse clients. Execution of a variety of corporate,...TaxRemote workWorldwideWeekend work$87k - $131k per year
...to build a better working world. The opportunity As a Tax Manager, you will be a part of our Private Tax practice. You will... ...What we look for We’re interested in strong team players who support their colleagues in reaching their goals while also considering their...TaxPrivate practiceRemote workWorldwideWeekend work- ...drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Field Support Engineeer at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will...Long term contractFull timeRemote work
$18 per hour
...BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible...Hourly payFull timeContract workWork at officeMonday to friday- ## Tax Support AgentApply: Remote: Canada, Montreal, Quebec: Full time: Posted Today: End Date: November 30, 2026 (30 days left to apply): JREQ204895**ENGLISH VERSION FOLLOWS** **Titre : Agents au soutien fiscal - postes contractuels / Télétravail**Vous êtes passionné(e) par...TaxFull timeContract workWork at officeLocal areaRemote workFlexible hours
Reuters
Ottawa, ON12 hours ago $74.3k - $99.06k per year
...à apporter des changements positifs sur les marchés émergents ? Nous recherchons un(e) Associé(e) principal(e), Impact ou d’un(e) agent(e), Climat et impact ! Rejoignez FinDev Canada, l’institution financière de développement du Canada ! Nous travaillons avec et par...Permanent employmentFull timeContract workApprenticeshipWork at officeWorldwideDay shift$25.37 per hour
...Numéro de la demande d’emploi: 203687 Fonction administrative: Agent de livraison ou Facteur Ville principale: Ottawa Emplacement(s) supplémentaire(s): East Ottawa Province: Ontario Type d’emploi: Sur appel Statut d’emploi: Temporaire Exigences linguistiques...Permanent employmentTemporary work$27 per hour
...Retail Support Executive (Territory-Based) Location: Ottawa South / Ottawa Central / Nepean / Kanata / Orleans / Gloucester About the Role: We are seeking a high-performing and driven Retail Support Executive (Territory-Based) to bridge the gap between frontline sales...Hourly payContract workPart timeFlexible hoursShift workWeekend workAfternoon shiftWeekday work$51.82k - $56.58k per year
Job Responsibility: Options Bytown is looking for a dynamic individual to join our Housing and Community Support Worker Team, for a full time position. The Housing and Community Support Worker reports to the Manager of Community Development. This person will be part of a...Full timeContract workCasual workFlexible hoursShift work$25 per hour
We are the Cainan family located in Toronto, Ontario, and we are looking for a caring and dependable nanny to join our household. We have an infant and require someone who can provide attentive care while also assisting with light housekeeping and meal prep. This is a part-...Hourly payPart timeLive outCanadianNanny.ca
Ottawa, ON1 day ago- We are looking for a caring, patient, and reliable nanny to support our 4-year-old daughter who is on the autism spectrum. This is a part-time position, once a week, with the potential for occasional additional hours. The role includes: Providing attentive, nurturing care...Part time1 day per week
CanadianNanny.ca
Ottawa, ON1 day ago $25 per hour
We are a loving family located in Ottawa, Ontario, searching for a dedicated nanny to help us care for our infant and newborn. This position is ideal for someone who enjoys working in a nurturing environment with young children. We are looking for a live-out, part-time nanny...Hourly payPart timeLive outCanadianNanny.ca
Ottawa, ON1 day ago$20 per hour
...for our children, helping them with their daily routines, homework, and various activities. We believe in creating a nurturing and supportive environment where our kids can thrive. We offer a competitive wage of $20 per hour, and we are committed to providing a respectful...Hourly payFull timeLive InCanadianNanny.ca
Ottawa, ON3 days ago$20 per hour
We are a loving family in Ottawa, Ontario seeking a dedicated nanny to care for our infant. This is a full-time, live-out position that offers a competitive wage of $20 per hour. As a nanny, your primary responsibility will be nurturing and caring for our little one. We are...Hourly payFull timeLive outCanadianNanny.ca
Ottawa, ON1 day ago$19 per hour
We are a loving family in Ottawa, Ontario, seeking a dedicated nanny to join our household. We are looking for someone who is experienced with infants and can also engage with our primary school-age children. The position is available as full-time, live-in or live-out, as ...Hourly payFull timePart timeLive InLive outFlexible hoursCanadianNanny.ca
Ottawa, ON4 days ago$25.57 per hour
...Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Part-Time). What is in it for you: Wonderful company... ...and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose...Part timeWorldwideShift workNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Tax Support Agent. Be the first to apply!
Related searches
- claims support specialist Ottawa, ON
- behaviour support specialist Ottawa, ON
- technical support advisor Ottawa, ON
- systems support specialist Ottawa, ON
- sales support specialist Ottawa, ON
- computer network support specialist Ottawa, ON
- IT support specialist Ottawa, ON
- sales operations support specialist Ottawa, ON
- network support specialist Ottawa, ON
- operations support specialist Ottawa, ON