Operations Research Optimization Engineer

Apply optimization, constraint programming, and algorithm design at Miratech to develop workforce planning services for large-scale contact centers.As an Operations Research Engineer, you will support the Workforce Management product stream. You will transform business requirements into mathematical models and production-grade optimization services. Your work will address forecasting, scheduling, staffing, coverage management, and resource allocation.Key Responsibilities:
Research and develop contact center workforce optimization modelsImplement schedule optimization with OR-Tools and CP-SATBuild maintainable constraint models and production solver servicesDefine schedule quality metrics and production monitoringValidate algorithms for performance, scalability, and accuracyRequirements:
Six or more years designing production optimization solutionsHands-on OR-Tools CP-SAT or comparable solver experienceStrong linear, integer, or stochastic optimization foundationWorkforce or resource scheduling modeling experienceProficiency in Java, Python, or C++Develop enterprise optimization capabilities using mathematical modeling, constraint programming, and software engineering for workforce management.
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