Enterprise Customer Success Manager

Lead Enterprise Customer Success at Schema App from Guelph, Ontario, using coaching and commercial acumen to drive retention and growth.As Manager, Customer Success, you will lead, coach, and develop Customer Success Managers serving enterprise customers. You will establish performance expectations, oversee customer health, and guide renewal readiness, expansion opportunities, and revenue forecasting. Your work connects measurable customer value with strategic partnerships and commercial outcomes.Key Responsibilities:
Hire, onboard, coach, and develop Customer Success ManagersSet goals, scorecards, feedback practices, and accountability standardsOwn retention, renewal, and expansion performanceMaintain forecasts, close plans, and visibility into riskSupport priority accounts, escalations, and executive alignmentRequirements:
Experience leading people in a SaaS environmentStrong coaching skills and commercial acumenOperational discipline and analytical judgmentEnterprise relationship and executive communication capabilitiesKnowledge of Enterprise SaaS, structured data, SEO, and AI searchBring people leadership, customer strategy, and revenue accountability to Schema App’s enterprise Customer Success team.
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