Senior CRM Solutions Designer Toronto

Elevate Toronto's user experience as a Senior CRM Solutions Designer. Utilize your Salesforce expertise to configure and enhance the 311 platform in a hybrid work environment.

In this pivotal role, you will drive the configuration and customization of Salesforce Experience Cloud for the 311 service. Your extensive experience will lead the development of digital components while ensuring compliance with regulatory standards and accessibility guidelines. Collaborate seamlessly with internal teams and external partners to deliver essential technical enhancements.

Key Responsibilities: • Deploy Salesforce components tailored for the 311 interface • Innovate front-end service request journeys and forms • Build and implement Lightning Web Components (LWC) • Integrate backend processes with Salesforce functionalities • Support testing phases and stabilize post-launch systems

Requirements: • 10+ years in project and program management roles • 5+ years working with Salesforce, particularly LWC • Proven design and architecture solution expertise • Experience in public or large private sectors • Familiarity with relevant security policies and requirements

Leverage your Salesforce skills to transform Toronto's 311 digital services significantly! #J-18808-Ljbffr