Professional Services Executive

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.The Professional Services Executive (PSE) is an account success management role focused on solution execution, customer service and client retention by deeply understanding the customers strategy, business model and success metrics. Customers will most often consist of multi-site organizations looking to implement highly functioning service lines. This position will be a direct liaison between both the partner organization and Varian and oversee the team(s) delivering the solution. They will be engaged in the pre-scoping of the sales cycle to understand the customers strategy and responsible post-sale to oversee the operational implementation of the strategy utilizing Varian’s solution through success metrics as defined in the pre-scope work.Core Responsibility
Oversees execution team and ensures success to clients strategic goals through Varian's end-to-end solution as defined by the scope of workBuilds and maintains a collaborative, executive-level partnership in support of long term loyaltyPartners with Oncology Solutions Managers (OSM), Sales and other Varian leadership to ensure client success from strategy scoping through executionResponsible for the execution of enterprise solutions that focus on reducing time to value for our partnersActs as Varian product and oncology expert to assist with client success as defined by the scope of workOperationalize the following based on clients scope of work:
Execution PlanKey performance indicators of success (KPI's) for the routine scorecard to measure performancePartnership governance structure to maintain focus and sustainability for success
Ensures program deliverables are patient-centered end-to-end solutions that put the patient first, closes consumption gaps, and shift strategy toward diversified recurring revenueApplicable to the Oncology Systems business only
Position must have full access to VMS client sites to perform this position's essential functions. Many VMS clients require VMS employees and representatives to meet individual\ "Vendor Credentialing\" requirements before accessing their customer sites. Unless prohibited by law, the position must complete all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during VMS employment in this position.Other Specific Functions Or Duties
Achieve assigned KSO targets;
Build Client relationships;
ensure long-term clientloyalty;
Execute Varian implementation processes;
Ensure Client satisfaction;
Provide effective company representation;
Exemplify Varian professionalism. Represents Varian ethics, values, and business practices with all internal and external constituents.Skills, Knowledge, And Certifications
Minimum Required Skills and Knowledge
Ability, competence, and confidence to lead people.Effective interpersonal skillsProficient in utilizing business tools such as E-Mail, MS Word, Excel, PowerPoint,Experience with HCM (e.G., Workday) or equivalent ERP product and productivity software.Experience with Salesforce CRMStrong problem-solving abilitiesStrong ability to plan and manage numerous processes, people, and projects simultaneouslyExcellent communication, collaboration, and delegation skillsOrganizational acumen/skillsExecutive presenceResponsiveness and reliabilityPresentation SkillsSelling SkillsOther Desired Skills And Knowledge
Passion for Client service and relationship buildingDemonstrates strategic, relevant knowledge and cross-functional experience to include Varian solutions and oncology operations and businessShows an understanding of different business models and knows how to bring together complex technologies to create value for our partnersAbility to be an internal advocate/translator for our partners and an external promotor for VarianAbility to work in matrixed and unstructured environmentsStrong multimode communication skills, communicating with all levels in both organizationsAbility to synthesize quickly and translate between both organizationsStrong organizational and analytical skills with a proven track record of collaboration and consensus buildingHealthcare finance knowledge, including basic organizational P&LLeads through influenceRequired Certifications and Training
Clinical background (i.E RT(T), RN, MO, CMD, PhD)Master's Degree (an MBA/MHA)Required Criteria
A minimum of seven years' managerial experience in healthcare administration with expertise in Oncology Operations (i.E., Radiation Oncology, Medical Oncology, etc.)Demonstrated leadership experience in clinical operations driving strategic and business planning, financial and operational performanceStrong organizational, analytical, and communication skills with a proven track record of collaborative and consensus-buildingObtains and completes LMS training plan specific to assigned responsibility.Applicable To The Oncology Systems Business Only
Meets all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law. These requirements vary by client and may include, but are not limited to:Proof of valid identification (photo, driver's license, SSN)Criminal background checksDrug screensImmunizations (Hep B, MMR, Varicella, Influenza, Tetanus)Annual TB testingHealthcare trainingExperience Level With Business Tools
Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.Must have knowledge as it relates to quality, performance improvement, change theory, and health systems.Proven basic IT knowledge, especially as it relates to interoperability and infrastructure.Experience with SAP or equivalent ERP product and productivity software desired.Level Description
Having wide-ranging experience uses professional concepts and company objectives to resolve complex issues creatively and effectively.Knowledge
Having wide-ranging experience uses professional concepts and company objectives to resolve complex issues creatively and effectively.Job Complexity
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises independent judgment and discretion in solving complex business problems.Interaction
Networks with key contacts outside their area of expertise.Supervision
Oversees the project and resources supporting the project through a dotted line reporting structure.Typical Education And Experience
Bachelor's degree (or equivalent experience) and eight years of related experience or master's degree with six years of related experience.Environment And Physical Requirements
Environment and Physical Demands
As described in the job postingAbility to Travel
Travel Required 50%-75%Who we are:
We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.The Expected Compensation For This Position Is
$99,500 - $142,000Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements).Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.Equal Employment Opportunity Statement:
Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.Accessibility:
Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at View email address on ca.hrm.tc. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.Data Privacy:
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. By submitting personal information to Siemens Healthineers or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice here.
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