Technical Services Delivery Manager

Randstad North America

Lead technical service delivery at Randstad Digital with client management and cross-functional coordination in a hybrid work environment. Drive engagements from oversight through continuous improvement.As an Engagement Delivery Manager, you will support customer success across talent-driven and technology solutions. This customer-facing leadership role reports to North-American Delivery and offers an accelerated professional services path. You will manage service performance, client expectations, resources, and operational governance across active engagements.Key Responsibilities:
Deliver services on time, within scope, and to quality standardsMonitor SLAs, KPIs, contracts, incidents, and service escalationsServe as primary client contact and conduct service reviewsCoordinate technical, support, and project teams across operationsDrive improvement plans, root cause analysis, and service automationRequirements:
Bachelor’s degree in a relevant technical or business discipline5+ years managing software delivery or client-facing service engagementsExperience in professional services or consulting environmentsFamiliarity with Agile, hybrid delivery, SDLC, DevOps, and CI/CDStrong client communication, problem-solving, and conflict-resolution abilitiesBring technical delivery leadership, customer focus, and operational discipline to complex Randstad Digital client engagements and services.
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